According to Jeff Wilke, C.E.O. Worldwide Consumer at Amazon based in the U.S., customer obsession is mandatory at the firm, which grabbed almost 45% of all U.S. e-commerce sales and 4% of retail sales in 2017. “This is the main feature I look for in any hiring process. In many situations, you could decide to earn loyalty with a customer or act to defeat a competitor”, Wilke said to the Wall Street Journal. “At Amazon, we certainly pay attention to competitors but we are really obsessive about
…How to manage like an Amazon ?
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