In China, KFC equips managers with an AI voice assistant

Featured image of the article In China, KFC equips managers with an AI voice assistant

An article by Morgane Monteiro

Publication

24 June 2025 à 18h33

Updated on 23 July 2025 à 18h14

Reading time

2 minutes

Publication: 24 June 2025 à 18h33, Updated on 23 July 2025 à 18h14

Reading time: 2 minutes

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An article by Morgane Monteiro

Publication

24 June 2025 à 18h33

Updated on 23 July 2025 à 18h14

Reading time

2 minutes

Publication: 24 June 2025 à 18h33, Updated on 23 July 2025 à 18h14

Reading time: 2 minutes

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In China, on June 20, 2025, Yum China (2024 revenue: US$10.65 billion, 2.5% after a rise of 14.1% in 2023) announced the launch of an AI-integrated voice assistant in several KFC restaurants. As a hands-free kit connected to headphones or smartwatches, “Q-Smart,” the technology developed in-house, allows Managers to oversee operational tasks (scheduling, inventory management, quality control). The tool uses natural language to communicate with Managers, cross-referencing forecast data and...

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Article authors
Featured image of the article Morgane Monteiro
Morgane Monteiro Journalist
Featured image of the article Morgane Monteiro

Journaliste économique pour mind Retail depuis 2024, j’analyse la transformation digitale du commerce.

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