The “click & collect” business of grocery orders for Auchan Retail in Luxembourg, which has been active for 7 years, remained loss-making in 2018 via four “click & collect” points in the country. Staff prepare orders in a dedicated warehouse in Munsbach, but the company suffers from non-collection of a large number of orders. Indeed, online customers are offered two options. They can pay in advance online or pay when they collect their order. The latter results in a high level of failures to co
…In Luxemburg, Auchan Retail aims to achieve financial balance for “click & collect”
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