Japan’s Lawson relocates cashiers

Featured image of the article Japan’s Lawson relocates cashiers

An article by Morgane Monteiro

Publication

14 April 2025 à 17h47

Updated on 23 July 2025 à 19h19

Reading time

2 minutes

Publication: 14 April 2025 à 17h47, Updated on 23 July 2025 à 19h19

Reading time: 2 minutes

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An article by Morgane Monteiro

Publication

14 April 2025 à 17h47

Updated on 23 July 2025 à 19h19

Reading time

2 minutes

Publication: 14 April 2025 à 17h47, Updated on 23 July 2025 à 19h19

Reading time: 2 minutes

Share
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In Japan, where bankruptcies linked to labour shortages jumped by 32% in 2024, convenience store chain Lawson has been testing remote cashiers based in Europe and the U.S.A. since January 2025. These cashiers serve customers via animated avatars on screens at the checkout. The aim is to increase productivity in 14,608 Japanese stores amid a labour shortage, while keeping costs under control. Thanks to the time difference, the 24-hour chain can employ day staff to cover night shifts.

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Article authors
Featured image of the article Morgane Monteiro
Morgane Monteiro Journalist
Featured image of the article Morgane Monteiro

Journaliste économique pour mind Retail depuis 2024, j’analyse la transformation digitale du commerce.

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