Lowe’s and Home Depot are banking on AI to assist customers

Featured image of the article Lowe’s and Home Depot are banking on AI to assist customers

An article by Morgane Monteiro

Publication

10 March 2025 à 19h17

Updated on 24 July 2025 à 09h40

Reading time

3 minutes

Publication: 10 March 2025 à 19h17, Updated on 24 July 2025 à 09h40

Reading time: 3 minutes

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An article by Morgane Monteiro

Publication

10 March 2025 à 19h17

Updated on 24 July 2025 à 09h40

Reading time

3 minutes

Publication: 10 March 2025 à 19h17, Updated on 24 July 2025 à 09h40

Reading time: 3 minutes

Share
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In the U.S.A., n°1 and n°2 D.I.Y. retailers, Home Depot and Lowe’s, unveiled their AI assistant a day apart. Home Depot (2024 turnover a US$159.5 billion, up by 4.5% year-on-year via 2,347 stores, net margin ratio at 9.3% of sales down -0.6 point) unveiled this assistant, dubbed Magic Apron on March 6. It features a chatbot in the product sheets that answers questions and summarises customer reviews. Developed in-house, this AI assistant is available on the website and an app. By the end of...

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Article authors
Featured image of the article Morgane Monteiro
Morgane Monteiro Journalist
Featured image of the article Morgane Monteiro

Journaliste économique pour mind Retail depuis 2024, j’analyse la transformation digitale du commerce.

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