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Sportswear specialist Lululemon is optimising loyalty and will launch two membership schemes in early autumn. One is free to allow preview access to new collections as well as invitations to brand events. The other charges a fee of US$39 for access to fitness classes via its Mirror platform.
The retailer had already launched a pilot loyalty programme in 2018 across cities in the US and Canada. This pilot educated the firm as a first successful experience. C.E.O., Calvin McDonald, declared...