OMNICHANNEL: “Our staff transform the business with us”

Featured image of the article OMNICHANNEL: “Our staff transform the business with us”
Ludovic Holinier was appointed in 2019 to run the Belgian Group Louis Delhaize (turnover €7.925 billion, more than 900 points of sale), after managing Sun Art, the Auchan Group’s subsidiary in China. As C.E.O. of Cora Group and Managing Director of the Delhaize Group, he gave Global Retail News his vision of the omnichannel, socially responsible and local transformation of the Group in Europe.
Enjoy this article for free while you’re in your trial period
You have access to our content for 15 days

Can you outline the Louis Delhaize Group in Europe?

L.H.: Created in Belgium 145 years ago, with an anniversary celebration this year, the Louis Delhaize Group operates in France, Belgium, Luxembourg and Romania. We work in the food sector (hypermarket, supermarket, convenience and proximity plus via the Houra.fr e-commerce site) with brands with strong local identities (Cora, Match, Smatch) and specialised distribution (Truffaut, Animalis). We are a family Group with 29,000 employees. We have Galimmo, a property company. In 2019, at the termination of our supply contract with Francap, our turnover was €7.925 billion. This was the same as 2018. In 2014 a purchasing partnership contract was agreed with Carrefour France for dry and fresh industrial products. We extended this into Belgium in 2019. 

How did you overcome lockdown restrictions?

L.H.: Thanks to swift flexibility of service, which is praised by customers, and the commitment of staff, we have had a good first half year.

You are reading this article thanks to your trial period.
Explore new horizons by checking out our other verticals:
You are reading this article thanks to your subscription to Mind Retail.
Explore new horizons by checking out our other verticals:
Do you have information to share with us?
Our other services
mind Research
Strategic Intelligence: Tailored research and market analysis services to power your insights and back your strategic decisions.
See more
mind Days
Networking & Events: Half-day conferences covering key industry topics and open to the entire ecosystem.
See more
What you absolutely must read this week
The essential content of the week selected by the editorial team.
See all
How retailers are reinventing the checkout
As pressure on household budgets continues, new payment methods including account-to-account (A2A) instant payments, Wero, Buy Now Pay Later (BNPL), loyalty points and cashback, are gaining...
2 November 2026
Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”
Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...
29 October 2026
Advantail signs with Formality to streamline commercial lease management
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
US retailers divided over the rise of autonomous shopping agents
In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
US retailers divided over the rise of autonomous shopping agents
In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...