In April 2017, the Fung Global Retail & Technology think tank surveyed 2,684 U.S. members of Amazon Prime subscription services, which offer free shipping and free same-day delivery as exclusive benefits. For Amazon, whose retail sales reached US$95 billion in 2016, up by 19%, conclusions are edifying.
The members of Amazon Prime’s program are younger and more affluent than U.S. consumers in general. Those aged between 18 and 34 account for 39% of Prime members, compared with 30% of U.S....