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In France, Unibail Rodamco Westfield (URW) is following an omni-channel strategy. After Vélizy 2, the Forum des Halles Paris centre will host an automated ‘click & collect’ service. “We are thinking about doing the same thing as in Velizy, in Chatelet les Halles, which in 2019 was Europe’s largest mall by traffic with 53.4 million annual visitors”, Dominique Hautbois, URW’s Director of Retail France, told Mind Retail. “We benefit from the centrality of our locations to offer this service...