After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

Featured image of the article After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

An article by Sophie Baqué

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Publication

12 March 2026 à 16h36

Updated on 16 March 2026 à 17h29

Reading time

3 minutes

Publication: 12 March 2026 à 16h36, Updated on 16 March 2026 à 17h29

Reading time: 3 minutes

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Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong shared his 2026 roadmap with mind Retail.

An article by Sophie Baqué

Add mind Retail to your sources
Publication

12 March 2026 à 16h36

Updated on 16 March 2026 à 17h29

Reading time

3 minutes

Publication: 12 March 2026 à 16h36, Updated on 16 March 2026 à 17h29

Reading time: 3 minutes

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There are sustainability topics that were still trendy at 1-to-1 show in Monaco. Prolong, with its positioning of outsourced and AI-automated after-sales service (warranty management, repair pricing, repair operations, and payment), is one of them. The start-up has signed with Erès (Chanel group), Louis Pion (watchmaking) and Messika (jewelry), mind Retail has learned.

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Article authors
Featured image of the article Sophie Baqué
Sophie Baqué Chief Editor of mind Retail
Featured image of the article Sophie Baqué
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