Customer service: Orange and VIPP Interstis rely on AI to boost performance

Featured image of the article Customer service: Orange and VIPP Interstis rely on AI to boost performance

An article by Morgane Monteiro and Sophie Baqué

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Publication

5 December 2024 à 17h18

Updated on 9 December 2024 à 15h28

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2 minutes

Publication: 5 December 2024 à 17h18, Updated on 9 December 2024 à 15h28

Reading time: 2 minutes

An article by Morgane Monteiro and Sophie Baqué

Ajouter mind Retail à vos sources

Publication

5 December 2024 à 17h18

Updated on 9 December 2024 à 15h28

Reading time

2 minutes

Publication: 5 December 2024 à 17h18, Updated on 9 December 2024 à 15h28

Reading time: 2 minutes

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On November 26, 2024, Orange (sales 2023: €39.7 billion, selling in 26 countries) signed a multi-year agreement with OpenAI to access AI training models. From H1 2025, this will train LLMs from OpenAI, as well as Meta, Google and Mistral AI, with regional African languages. Priority will be given to Wolof and Pulaar languages, spoken by 22 million people in Western Africa. The retailer wants to ensure a more inclusive after-sales service, by enabling sales agents to integrate translations in th

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Article authors

Featured image of the article Morgane Monteiro

Morgane Monteiro Journalist

Featured image of the article Morgane Monteiro

Journaliste économique pour mind Retail depuis 2024, j’analyse la transformation digitale du commerce.

Featured image of the article Sophie Baqué

Sophie Baqué Chief Editor of mind Retail

Featured image of the article Sophie Baqué

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