In June 2019, the Deliver conference in Lisbon gathered an array of specialists concerned with e-commerce deliveries. Faced with customers demanding speed with low prices, how much longer can retailers pay for delivery? Are there any winning models?
E-commerce delivery is the biggest challenge for retailers, both in terms of operational excellence and profitability. If many of the retailers we met at Deliver are involved in massive subsidies for delivery, all are actively looking for a value-creating exit. They all face customers with two main requirements. Speed is the first one. According to Andre Pharand, Managing Director Post & Parcel at Accenture, “The e-commerce delivery market is evolving as a whole towards same-day or next day del
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