End of free returns at H&M and Zara

Featured image of the article End of free returns at H&M and Zara
Publication

8 June 2022 à 12h47

Updated on 21 October 2022 à 21h44

Reading time

2 minutes

Publication: 8 June 2022 à 12h47, Updated on 21 October 2022 à 21h44

Reading time: 2 minutes

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Publication

8 June 2022 à 12h47

Updated on 21 October 2022 à 21h44

Reading time

2 minutes

Publication: 8 June 2022 à 12h47, Updated on 21 October 2022 à 21h44

Reading time: 2 minutes

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On 24 April, Zara (part of Inditex Group) changed its returns policy for online orders (€1.95 fee). H&M was ahead, charging €0.95 for such returns (excluding in-store returns).

Returns remain free for members of the H&M loyalty programme whose basket exceeds €20, and for all members of the “Members Plus” programme (with no minimum amount required). This measure is also expected to generate traffic in stores.

In 2021, the explosion of e-commerce has brought with it a

…
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