No labels, remote opening, native QR codes... After the addition of 3,000 lockers in France in a year, Mondial Relay (InPost group) is launching a new label-free parcel delivery feature, inspired by practices in the U.K. and Poland, where it accounts for the majority of C2C deliveries. In an interview with mind Retail, Marketing Director Frederique Lancien reveals ambitions and key figures behind new customer journeys, which aim to establish new logistics standards.
Since early July 2025, Mondial Relay (InPost turnover for H1 2025: €1.52 billion, up by 28.4%) has launched a new way to ship e-commerce parcels from lockers in France. Intended for C2C use (for platforms such as Vinted, Leboncoin or ebay), this service allows senders to drop off parcels in an automatic locker without having to print a label beforehand. To date, only the Adevinta Group is using it. “Our first customer is Leboncoin, our long-standing partner, which has been promoting this...
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