Laurent Blanchard, who took over Ingenico in Spring 2023 after a spell at Cegid, is driving the acceptance solutions specialist's new strategy. His roadmap gives pride of place to innovation and partnerships. mind Fintech met him in Madrid at Paytech 2024.
What are priority needs of your customers, whether acquirers, banks, fintechs or merchants?
There are three main ones. First: lower the cost of managing assets, i.e., their terminals. I’ve met with over seventy C.E.O.s, and each one raises this issue first. Why is this important? Because this is not a core business for our customers. Second: reduce churn for banks and buyers. The industry has an average attrition rate of 20-25% for merchant customers, which is considerable. We want to...
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Article authors
Antoine Duroyon
Editor-in-Chief Mind Fintech