“Maybe that e-commerce will grow to 25% of the U.S. grocery market in the long term”

Featured image of the article “Maybe that e-commerce will grow to 25% of the U.S. grocery market in the long term”
Owned by the Korean giant Emart, Good Food Holdings is a premium grocer, whose main rivals are Wholefoods (Amazon) and Trader Joe’s (Walmart). Neil Stern, CEO since September 2020, explains his vision for the future of online sales and how to efficiently share value with Instacart, its biggest third-party partner.
Enjoy this article for free while you’re in your trial period
You have access to our content for 15 days

Mind Retail: After 34 years of retail consultancy at McMillan Doolittle, you are now CEO of Good Food Holdings. Can you please present the company?

Neil Stern: Good Food Holding is the holding company for locally operated independent food retailers operating 51 stores in the U.S. West Coast. Our supermarkets cover 3,000 sq.m on average – which is smaller than other grocers – and are spread from San Diego to Seattle. We operate five banners – Bristol Farms, Lazy Acres Natural Market, Metropolitan

You are reading this article thanks to your trial period.
Explore new horizons by checking out our other verticals:
You are reading this article thanks to your subscription to Mind Retail.
Explore new horizons by checking out our other verticals:
Do you have information to share with us?
Our other services
Research
Conducting customized studies: benchmarks, overviews, personalized newsletters, white label content.
See more
Training courses
Our training courses & masterclasses: short formats for management, executive coaching, and skills development for junior profiles.
See more
Events
Our networking activities: half-day conferences dedicated to industry issues and open to the entire ecosystem.
See more
What you absolutely must read this week
The essential content of the week selected by the editorial team.
See all
Personalised pricing: Europe keeps a low profile while New York forces retailers to be transparent
In the State of New York, unprecedented legislation has come into force requiring retailers using personalised pricing algorithms to inform consumers. While the NRF is seeking to counter its...
12 December 2025
Carmila join forces with Unlimitail and JCDecaux to equip 252 malls
On December 9, Carrefour and Carmila signed a partnership with Unlimitail and JCDecaux to create a retail media network combining indoor DOOH and outdoor OOH across their sites in France and...
12 December 2025
Coupang’s C.E.O. resigns after data leak of 33.7 million customers
On December 10, Park Dae-Jun, CEO of South Korean e-commerce retailer Coupang (2024 revenue: US$31.5 billion up by 29%) resigned. The cause was a security breach that exposed the personal...
12 December 2025
Kroger compensates Ocado with US$350 million and scales back robotic warehouses
After improving net margin in 2024, Kroger is closing several automated Ocado warehouses. The strategy is to strengthen in-store picking and delivery partnerships with DoorDash Instacart and Uber...
12 December 2025
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
How Maison 123 generated €420,000 on WhatsApp in 5 months
Riding on a reduction in Meta’s commercial policy, Wax start‑up specialised in WhatsApp engagement, is gaining ground, capitalising on messaging as a customer acquisition and retention channel in...
3 December 2025
2
Laurent Hugou (Les Mousquetaires): “With Diebold’s camera system, shrinkage at self-check-out is reduced by a third”
Shift towards an omnichannel payment service provider, roll-out of mobile payment and Diebold’s computer vision solution for self-checkout, impact of one-click payment on online sales, adoption of...
11 December 2025
3
Retail media: Marionnaud bets on print with Figaro to boost drive-to-store
According to our sources, Marionnaud’s beauty retailer will expand an advertising unit into 3 new countries in 2026 and is launching another retail media lever in the French key market. The goal...
26 November 2025
4
Carmila join forces with Unlimitail and JCDecaux to equip 252 malls
On December 9, Carrefour and Carmila signed a partnership with Unlimitail and JCDecaux to create a retail media network combining indoor DOOH and outdoor OOH across their sites in France and...
12 December 2025
5
Deborah Van Dessel (Lagardère Travel Retail): “We are testing AI tools and prompts for store layout”
Between global governance, local ambassador clubs and deployments at scale, Lagardère Travel Retail identified major operational gains thanks to AI, while other use cases reveal the current limits...
25 November 2025
6
Coupang’s C.E.O. resigns after data leak of 33.7 million customers
On December 10, Park Dae-Jun, CEO of South Korean e-commerce retailer Coupang (2024 revenue: US$31.5 billion up by 29%) resigned. The cause was a security breach that exposed the personal...
12 December 2025