[mind Retail Exclusive] Gamestop relies on Yoobic to bring generative AI to the heart of stores

Featured image of the article [mind Retail Exclusive] Gamestop relies on Yoobic to bring generative AI to the heart of stores

An article by Sophie Baqué

Publication

23 February 2024 à 16h05

Updated on 14 January 2025 à 19h03

Reading time

3 minutes

Publication: 23 February 2024 à 16h05, Updated on 14 January 2025 à 19h03

Reading time: 3 minutes

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E-learning, internal chatbot, after-sales service... Eager to improve operational efficiency, video game retailer Gamestop is the first retailer to have tested Yoobic Neo, a new suite of tools powered by AI and generative AI. Here are the results.

An article by Sophie Baqué

Publication

23 February 2024 à 16h05

Updated on 14 January 2025 à 19h03

Reading time

3 minutes

Publication: 23 February 2024 à 16h05, Updated on 14 January 2025 à 19h03

Reading time: 3 minutes

Share
Copy link Share on LinkedIn Share on Bluesky Share on Facebook Share on WhatsApp
Add to reading list Remove from reading list
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In the U.S.A., video games retailer Gamestop (2,200 stores) has been using the Yoobic application since March 2023 (22,000 users). Since last July, a pilot has been running for beta-testing Yoobic Neo, Yoobic‘s new suite of tools for in-store teams incorporating generative AI, launched at NRF. Yoobic Neo accelerates content creation (training content), e-learning, tasks and communication between stores and head offices.

“At Gamestop, the average Yoobic user does one hour of training per...

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Featured image of the article Sophie Baqué
Sophie Baqué
Featured image of the article Sophie Baqué
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