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E-learning, internal chatbot, after-sales service... Eager to improve operational efficiency, video game retailer Gamestop is the first retailer to have tested Yoobic Neo, a new suite of tools powered by AI and generative AI. Here are the results.
In the U.S.A., video games retailer Gamestop (2,200 stores) has been using the Yoobic application since March 2023 (22,000 users). Since last July, a pilot has been running for beta-testing Yoobic Neo, Yoobic‘s new suite of tools for in-store teams incorporating generative AI, launched at NRF. Yoobic Neo accelerates content creation (training content), e-learning, tasks and communication between stores and head offices.
“At Gamestop, the average Yoobic user does one hour of training per week in learning and development”, said Matthew Goodfriend, Senior Manager Learning at Gamestop.
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Article authors
Sophie Baqué
Chief Editor of mind Retail