[mind Retail Exclusive] How Custplace’s AI automates the collection of customer reviews for Darty, Optical Centre and KparK

Featured image of the article [mind Retail Exclusive] How Custplace’s AI automates the collection of customer reviews for Darty, Optical Centre and KparK

An article by Morgane Monteiro

Publication

1 October 2024 à 11h10

Updated on 14 January 2025 à 18h41

Reading time

2 minutes

Publication: 1 October 2024 à 11h10, Updated on 14 January 2025 à 18h41

Reading time: 2 minutes

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An article by Morgane Monteiro

Publication

1 October 2024 à 11h10

Updated on 14 January 2025 à 18h41

Reading time

2 minutes

Publication: 1 October 2024 à 11h10, Updated on 14 January 2025 à 18h41

Reading time: 2 minutes

Share
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On October 1, 2024, Custplace, the SaaS platform managing customer and employee reviews, announced the beta test launch of “Inbox IA”. This solution enables customer reviews to be detected, retrieved and moderated, regardless of the review platform on which they they have been posted. Until now, brands could only respond to reviews posted on their own site or on partners’ platforms. After two years of R&D, this service incorporating ChatGPT 4 AI enables retailers and brands to track and...

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Article authors
Featured image of the article Morgane Monteiro
Morgane Monteiro Journalist
Featured image of the article Morgane Monteiro

Journaliste économique pour mind Retail depuis 2024, j’analyse la transformation digitale du commerce.

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