Omnichannel, video, photo: online and in-store, customer reviews are re-inventing themselves As e-commerce returns to growth, online retailers need to optimise customer reviews to stay ahead of the game. We look at the strategies of Amazon, Shein, Temu, Fnac Darty, Decathlon, Picard, Damart, Leroy Merlin and Carrefour.
[confidential] How Custplace’s AI automates the collection of customer reviews for Darty, Optical Centre and KparK Europe On October 1, 2024, Custplace, the SaaS platform managing customer and employee reviews, announced the beta test launch of “Inbox IA”.…
[confidential] Darty signs up with Custplace for long-term customer reviews Europe Three and a half months after launching "long-term reviews" in partnership with Custplace, Fnac Darty is taking stock. The initiative enabled Darty home electrical retailer to collect an average of more than 10,000 customer reviews per month.
[confidential] Blissim transfers thousands of customer reviews to the Sephora website Europe Since June 1, 2024, subscription beauty box specialist Blissim (1.2 million customers in France, 2023 turnover of around €50 million) has been capitalising on customer reviews.…