An agreement struck on 23 March in Italy’s Basilicate region between the unions, Telecom Italia, and the call centers that have won the region’s call center market is being hailed by unions as a model in terms of how the social clauses are being applied. The ‘newco’ established by the two new companies that won the market has committed to both hiring the almost 400 employees from the previous company, regardless of the type of their former employment contract, and also to applying the telecommunications national collective agreement (NCA).
On 23 March in Italy’s Basilicate region, Telecom Italia, Abramo Customer Care and Youtility Center, the SLC-CGIL, Fistel Cisl, Uilcom-Uil and UGL-Telecomunicazioni unions as well as representatives of the employers’ body, the RSA came to an agreement on managing the transition of business to Telecom Italia’s Service Client that had up until 31 March 2106 been handled by a local business called Datacontact operating in the town of Matera (Basilicate).
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