After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

Featured image of the article After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

An article by Sophie Baqué

Publication

12 March 2026 à 16h36

Updated on 16 March 2026 à 17h29

Reading time

3 minutes

Publication: 12 March 2026 à 16h36, Updated on 16 March 2026 à 17h29

Reading time: 3 minutes

Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong shared his 2026 roadmap with mind Retail.

An article by Sophie Baqué

Publication

12 March 2026 à 16h36

Updated on 16 March 2026 à 17h29

Reading time

3 minutes

Publication: 12 March 2026 à 16h36, Updated on 16 March 2026 à 17h29

Reading time: 3 minutes

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There are sustainability topics that were still trendy at 1-to-1 show in Monaco. Prolong, with its positioning of outsourced and AI-automated after-sales service (warranty management, repair pricing, repair operations, and payment), is one of them. The start-up has signed with Erès (Chanel group), Louis Pion (watchmaking) and Messika (jewelry), mind Retail has learned. “Erès previously managed repairs with Zendesk and manual processes,” specified CEO Tanguy Frécon, former Co-Founder of Lizee. “

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Featured image of the article Sophie Baqué

Sophie Baqué

Featured image of the article Sophie Baqué

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