The context
In 2016, the Etam group (2022 turnover of €847 million, up by 6% vs 2020) partnered with Yoobic to ensure a homogenized customer experience in both French and international stores. Today, the solution has been adopted by the entire store network of the group’s three brands (except Ysé and Livy).
The objectives
Within a sales department, the challenge was to have an almost instantaneous control tool for a Regional Director (RD) over a fleet of stores. “Before Yoobic, our RD’s had...