In 2023, according to OC&C, staff turnover reached 56% for specialty retailers and 69% in food, with significant differences between store types and age groups. But at Ingka Group, HR team managed to improve employees' loyalty via a special program. Ulrika Biesert, Chief People Officer, and David Sinclair, Partner at OC&C, share their insights.
“What action plans do you have in place to improve employee loyalty in your stores? Particularly the most senior, who are twice as loyal as those under 30?” This question, raised by David Sinclair, Partner at OC&C Strategy Consultants at the World Retail Congress conference on April 18, 2024, grabbed retailers’ attention. According to the OC&C study published in January 2024, the turnover rate for specialty retailers reached 56% in 2023 in the U.S.A (data from the JOLTS database, operated...
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