Self-checkout, kiosks: Morrisons and Itsu focus on a more human touch

Featured image of the article Self-checkout, kiosks: Morrisons and Itsu focus on a more human touch

An article by Morgane Monteiro and Sophie Baqué

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Publication

28 February 2025 à 19h03

Updated on 24 July 2025 à 10h03

Reading time

3 minutes

Publication: 28 February 2025 à 19h03, Updated on 24 July 2025 à 10h03

Reading time: 3 minutes

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An article by Morgane Monteiro and Sophie Baqué

Add mind Retail to your sources
Publication

28 February 2025 à 19h03

Updated on 24 July 2025 à 10h03

Reading time

3 minutes

Publication: 28 February 2025 à 19h03, Updated on 24 July 2025 à 10h03

Reading time: 3 minutes

Share
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Initially intended to save on staff costs, self-checkouts and order kiosks also caused customer dissatisfaction and smaller baskets. This is the observation made by two British retailers.

In the United Kingdom, the Japanese fast food chain Itsu (2023 turnover: €184 million, up 60% in a year) is backtracking on self-service ordering terminals.

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Article authors
Featured image of the article Morgane Monteiro
Morgane Monteiro Journalist
Featured image of the article Morgane Monteiro

Journaliste économique pour mind Retail depuis 2024, j’analyse la transformation digitale du commerce.

Featured image of the article Sophie Baqué
Sophie Baqué Chief Editor of mind Retail
Featured image of the article Sophie Baqué
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