Tata Consultancy Services warns only 24% of retailers use AI for autonomous decision-making 

Featured image of the article Tata Consultancy Services warns only 24% of retailers use AI for autonomous decision-making 

An article by Sophie Baqué

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4 February 2026 à 12h24

Updated on 9 February 2026 à 17h07

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2 minutes

Publication: 4 February 2026 à 12h24, Updated on 9 February 2026 à 17h07

Reading time: 2 minutes

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Despite a strong rhetoric around AI, retail struggles to move beyond chatbots. According to the TCS Global Retail Outlook 2026 study, based on responses from 800 executives across 18 countries, AI remains mostly limited to customer-oriented user case studies. Pricing, supply chain, and autonomous decision-making lag significantly.

An article by Sophie Baqué

Add mind Retail to your sources
Publication

4 February 2026 à 12h24

Updated on 9 February 2026 à 17h07

Reading time

2 minutes

Publication: 4 February 2026 à 12h24, Updated on 9 February 2026 à 17h07

Reading time: 2 minutes

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According to the Tata Consultancy Services study published on January 29,2026 (TCS Global Retail Outlook 2026), AI adoption in the retail sector is still largely confined to conversational agents. Based on responses from more than 800 retail executives in 18 countries, the report indicates that 51% of retailers quote chatbots and virtual assistants as a main AI initiative.

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Article authors
Featured image of the article Sophie Baqué
Sophie Baqué Chief Editor of mind Retail
Featured image of the article Sophie Baqué
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