Sophie Baqué

Chief Editor of mind Retail
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Most read articles by Sophie Baqué
Eric Meulien, Al Futtaim: “The next step in our roadmap is to replace the in-store POS system”
Operating in 18 countries and managing brands such as Ikea, Zara and Marks & Spencer, Emirati group Al-Futtaim (2025 revenue: US$9.7 billion, up by 6%) has a unique vantage point from which to...
Marketplaces: How Orange and Virgin Australia reinvent their value creation models
Looking to turn their audience into a commercial platform without having to carry the risk of holding stock, new verticals are entering the marketplace space, with new models designed to enhance...
8 October 2026
AI agents: the KPIs that led L’Oréal to scale up across its warehouses
After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several...
20 October 2026
How Mobilier de France reduced the share of cheque payments from 80% to 50%
With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...
15 October 2026
Latest articles by Sophie Baqué
Thanks to the push of lockers, Vinted turned profitable in 2023
For the first time in 15 years, Lithuanian second-hand platform Vinted became profitable in 2023. This is due to the spread of the Vinted Go lockers, whose footprint soared by 230% in 6 months in...
30 April 2024
LVMH fund takes control of Kiko Milano
L-Catterton Management (US$35 billion in assets under management, including A.P.C., Ganni, Birkenstock…) announced on April 26, 2024, that it was taking a majority stake in Kiko Milano...
How Ingka increased staff retention by 5 points in 16 months
In 2023, according to OC&C, staff turnover reached 56% for specialty retailers and 69% in food, with significant differences between store types and age groups. But at Ingka Group, HR team...
Department stores: How Myer went from 7% to 20.5% of online sales
On April 17, 2024, department store chain Myer (sales of US$2.2 billion in the year to end-July 2023, up by 12.5%, via 56 stores) presented the results of rationalisation. Launched in 2019 by...
[mind Retail Exclusive] With its app, Mondial Relay enhances locker capacity
To optimize maximum capacity of lockers, Mondial Relay (a subsidiary of Polish Group Inpost) relies on the app, launched in Poland and also in France in October 2022. “Downloading our app...
[mind Retail Exclusive] Cora signs with Delipop to pool e-commerce flows
Mind Retail learned that, after signing up Carrefour, Intermarché and Monoprix, Delipop has just gained up two more clients in the food retail sector.
[mind Retail Exclusive] With Courrèges, Gérard Darel and Roberto Cavalli, Autone grows to 40 customers
mind Retail learned that Y Combinator-incubated stock optimisation start-up Autone is preparing a Series A. After launching in fashion, the firm is moving into home furnishings and beauty.
19 April 2024
Bijou Kurien, Retailers Association of India: “Investors’ focus has shifted from sales growth to profitability”
After 6 years as head of L-Catterton Asia, an investment fund supported by LVMH in Asia, Bijou Kurien is the Chairman of the Retailers Association of India, and a member of the Board of several...
L’Occitane, Sephora, Ulta Beauty make major moves in a slowing market
As the beauty market slows down, particularly in China, cosmetics retailers are making major moves. L'Occitane is delisting from the Hong Kong stock exchange, Sephora is changing governance in...
Crate & Barrel: design workshops generate 40% of store sales
Operating in the U.S.A. and Canada, furniture retailer Crate & Barrel (Otto Group) developed an appointment-only service offering advice on interior design and decoration. Results were...
Jean-Louis Borde, Gemo: “We are going to launch a rental service for our baby range”
Fashion retailer Gemo, part of the Eram group, adapted logistic tools to embrace a circularity journey for rental services. Jean-Louis Borde, Supply-Chain Director, explained adoption of the new...
China: Roche Bobois takes back control of Chinese franchisee
On April 10, 2024, the family-owned Roche Bobois Group (annual sales of €429.6 million to 31 December 2023, up 6.1% at constant exchange rates) announced a strategic shift in China. With 340...
11 April 2024
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The essential content of the week selected by the editorial team.
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How retailers are reinventing the checkout
As pressure on household budgets continues, new payment methods including account-to-account (A2A) instant payments, Wero, Buy Now Pay Later (BNPL), loyalty points and cashback, are gaining...
2 November 2026
Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”
Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...
29 October 2026
Advantail signs with Formality to streamline commercial lease management
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
US retailers divided over the rise of autonomous shopping agents
In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
US retailers divided over the rise of autonomous shopping agents
In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...