Chanel, Hermès, Audemars Piguet: how to preserve customer experience when demand peaks?

Featured image of the article Chanel, Hermès, Audemars Piguet: how to preserve customer experience when demand peaks?
Publication

17 June 2022 à 13h24

Updated on 21 October 2022 à 21h32

Reading time

3 minutes

Publication: 17 June 2022 à 13h24, Updated on 21 October 2022 à 21h32

Reading time: 3 minutes

Share
Copy link Share on LinkedIn Share on Bluesky Share on Facebook Share on WhatsApp
Add to reading list Remove from reading list
Publication

17 June 2022 à 13h24

Updated on 21 October 2022 à 21h32

Reading time

3 minutes

Publication: 17 June 2022 à 13h24, Updated on 21 October 2022 à 21h32

Reading time: 3 minutes

Share
Copy link Share on LinkedIn Share on Bluesky Share on Facebook Share on WhatsApp
Add to reading list Remove from reading list
Enjoy this article for free while you’re in your trial period
You have access to our content for 15 days
Explore the mind Retail subscription

…

In Asia and in the USA, luxury retailers record strong demand and excessive traffic in their stores. As a result, Chanel has decided to open stores dedicated to premium customers by 2023 to protect them from store saturation. The company, which still refuses to sell its ready-to-wear and leather goods range online, has also limited the number of purchases per customer on several products. Since the end of May 2022, in South Korea, Chanel limited purchases of the “Classic Flap” bag. In Seoul, d

…
You are reading this article thanks to your trial period.
Explore new horizons by checking out our other verticals:
mind Media mind Fintech mind Health mind HR
You are reading this article thanks to your subscription to Mind Retail.
Explore new horizons by checking out our other verticals:
mind Media mind Fintech mind Health mind HR
Do you have information to share with us?
Contact us
Our other services
Research
Conducting customized studies: benchmarks, overviews, personalized newsletters, white label content.
See more
Training courses
Our training courses & masterclasses: short formats for management, executive coaching, and skills development for junior profiles.
See more
Events
Our networking activities: half-day conferences dedicated to industry issues and open to the entire ecosystem.
See more
What you absolutely must read this week
The essential content of the week selected by the editorial team.
See all
JD.com, Amazon Haul, Kaufland, Rakuten: Europe becomes new battleground for global marketplaces
In the U.S.A. sales of ultra-low-price marketplaces sourcing goods from Asia are declining, as parcels worth less than US$800 are now subject to customs duties and a flat tax. As a result, players...
30 October 2025
Shoprite adopts Yoobic solution for 3,600 stores and 160,000 employees
As announced in April in mind Retail, the African grocery retailer Shoprite has confirmed the rollout of the Yoobic application to optimise staff task management and anomaly detection in stores...
29 October 2025
Faced with debt and declining sales, Fossil files for bankruptcy
Competition from Apple and Samsung in the smartwatch segment, collapsing sales, customs tariffs… Cornered with a debt of US$179 million, Fossil has filed several bankruptcy petitions in the U.S.A...
29 October 2025
With turnover down by 5.3% over 9 months, URW announces departure of Jean-Marie Tritant
In parallel with the release of 2025 3rd quarter results showing decreasing sales, Unibail-Rodamco-Westfield is initiating a major governance change. Chairman Jean-Marie Tritant, will step down at...
27 October 2025
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Lululemon, Ralph Lauren, Gap and Levi’s enter peak season with high stock levels
Faced with rising customs tariffs affecting US imports, several retailers have built up significant inventories. Over a year, the stocks of Gap, Levi’s, Lululemon, Ralph Lauren and Academy Sports...
27 October 2025
2
France and Italy urge Shein to reassess a business model
While Shein continues to spark controversy through partnerships with Pimkie and BHV department stores (SGM), Italy announced plans to introduce a tax on Asian e-commerce platforms. In France, the...
13 October 2025
3
Faced with debt and declining sales, Fossil files for bankruptcy
Competition from Apple and Samsung in the smartwatch segment, collapsing sales, customs tariffs… Cornered with a debt of US$179 million, Fossil has filed several bankruptcy petitions in the U.S.A...
29 October 2025
4
EU: Omnibus bill stalled in Parliament
On October 22, MEPs rejected by a narrow majority the negotiating mandate that would have allowed trilogue negotiations to begin on the omnibus directive watering down the CSRD and duty of care...
27 October 2025
5
[mind Exclusive] Casino lost lawsuit against Mediaposte
According to information from mind Media, the Casino group  failed to take legal action against the advertising print distribution specialist Mediaposte (a subsidiary of La Poste). The food...
21 October 2025
6
AI-driven job cuts on the rise in tech sector
As leading tech companies ramp up investment in artificial intelligence (AI) and roll out transformation plans to boost its development, layoffs across the sector are increasing. But are the job...
14 October 2025