On September 10, 2025, Albertsons, the 5th largest grocery retailer in the U.S.A. (2024 turnover: US$80.4 billion, up by 2% on a like-for-like basis excluding petrol) unveiled ‘Ask AI’, a chatbot based on Google Cloud’s generative AI. For customers, the service is available on all Alberstons’ apps (Safeway, Vons, Jewel-Osco, Shaw’s, Acme and Tom Thumb). For the group, this is a first AI-based conversational assistant using natural language and to recommend products to customers.
To remember : De
…Do you have information to share with us?
Article authors
Morgane Monteiro
Journalist
Journaliste économique pour mind Retail depuis 2024, j’analyse la transformation digitale du commerce.