Generative AI: following Walmart and Carrefour, Albertsons launches customer chatbot

Featured image of the article Generative AI: following Walmart and Carrefour, Albertsons launches customer chatbot

An article by Morgane Monteiro et Sophie Baqué

Publication

15 September 2025 à 17h13

Reading time

2 minutes

Publication: 15 September 2025 à 17h13

Reading time: 2 minutes

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An article by Morgane Monteiro et Sophie Baqué

Publication

15 September 2025 à 17h13

Reading time

2 minutes

Publication: 15 September 2025 à 17h13

Reading time: 2 minutes

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On September 10, 2025, Albertsons, the 5th largest grocery retailer in the U.S.A. (2024 turnover: US$80.4 billion, up by 2% on a like-for-like basis excluding petrol) unveiled ‘Ask AI’, a chatbot based on Google Cloud’s generative AI. For customers, the service is available on all Alberstons’ apps (Safeway, Vons, Jewel-Osco, Shaw’s, Acme and Tom Thumb). For the group, this is a first AI-based conversational assistant using natural language and to recommend products to customers.

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Article authors
Featured image of the article Morgane Monteiro
Morgane Monteiro Journalist
Featured image of the article Morgane Monteiro

Journaliste économique pour mind Retail depuis 2024, j’analyse la transformation digitale du commerce.

Featured image of the article Sophie Baqué
Sophie Baqué
Featured image of the article Sophie Baqué
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