In January 2023, JC Penney's Human Resources Director launched the "open shift market place" application in a bid to retain the group's 50,000 employees, against the backdrop of a tight employment market and structural staff turnover. This online platform facilitates the exchange of time slots and the allocation of overtime. Staff turnover has fallen by 20% as a result.
“Open shift market place” is the name of the pilot programme launched by U.S. department stores’ JC Penney in January 2023 to enable employees to swap working hours and combat staff turnover. After the company went bankrupt, Andre Joyner, Head of Human Resources and new CEO Marc Rosen, appointed in November 2021, set out to gauge feelings amongst the 50,000 associates working in 650 stores. They used surveys and regular meetings with small groups of employees. They wanted to “feel better...
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