As the retail sector is trying to optimize the last-mile efficiency, mind Retail interviewed an array of retailers and tech solutions providers (Woop, Delipop, OuiDrop, Shopopop, Yper...). With technologies such as automated lockers, collaborative delivery, innovative Delivery Management Systems and development of fintech services, here are the best practices and new trends.
The context
With sales declining in value terms in many categories, retailers are looking to improve efficiency across all costs. As a major expense, the last mile of delivery is a top priority.
For consumers, food inflation in Europe (up by 23% over 2 years to the end of December 2023 in the Eurozone) prioritised less expensive solutions compared to home delivery to collect orders from the Web, such as automated lockers and relay points.
In France, Sendcloud reports in 2023 that 32% of parcels
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Article authors
Sophie Baqué
Chief Editor of mind Retail