Sophie Baqué

Latest articles by Sophie Baqué

Walmart and Instacart bet on AI agents to simplify basket creation

In the U.S.A., Walmart has partnered with Pinterest and Instacart with ChatGPT to simplify and speed up the creation of online grocery baskets. Details below.

12 December 2025

Reelevant raises €6 million in Series A

The start-up specialising in marketing message personalisation won 20 clients last year, with contracts worth over €300,000. This funding of less than €4 million in equity will be invested in...

29 April 2025

Karine Abbou: “Since the arrival of Chat GPT, there’s been an earthquake at Google”

Generative AI was born in the U.S.A. in November 2022. Where do American retailers stand? On the whole, the Americans, like the French, are in the early stages of this process. On the surface...

31 August 2023

Sandro : Second-hand, a profitable business from the first year

After 12 months of operations, Sandro shared with mind Retail the results of their second-hand business, which launched 100% online. For the fashion brand, this service is now at a "roll-out...

13 April 2023

BNPL: Klarna to charge late payment penalties to British users

As it already does in the Netherlands and in Belgium, the BNPL specialist Klarna will introduce penalty fees in the U.K., starting March 16, 2023. According to mind Fintech, £5 will be...

7 March 2023

Duty free: Bluebell enlarges scope with a new acquisition

In China, Bluebell Group (US$2.5 billion turnover via 650 stores) is strengthening a presence in the “Duty Free” market by acquiring Star Brands Travel Retail. Finalised on...

6 January 2023

E-retail media: a market in the process of a formal structure

Booming since the Covid-19 pandemic, the development of advertising on e-commerce sites is accelerating in Europe and worldwide. Players are now organising the supply, demand and tools to make it...

2 December 2022

Maisons du Monde invents a new sales app to boost omnichannel sales

Exclusively for mind Retail, the home equipment chain Maisons du Monde presents a new sales app, to be launched in January 2023. From payment with Paypal in store to redefinition of a clients'...

20 October 2022

“Many CEOs don’t dare to say it, but the priorities are cash and initiatives to preserve the margin”

Inflation in Europe and the U.S.A. is holding back non-essential household purchases, energy prices are soaring, and costs are rising for retailers. Clément Genelot, retail analyst, and Cédric...

17 October 2022

Bricoman : just launched, payment by bank transfer takes off in stores

…On 24 August 2022, the D.I.Y. chain Bricoman dedicated to trade and professional customers (38 stores in France, €730 million turnover in 2021) decided to add payment by bank transfer...

14 October 2022

Tesco cuts 325 jobs at headquarters under margin pressure

…In order to save €572.55 million this year, Tesco announced on 5 October a set of more than 300 redundancies at head office and regional teams. The group is following in the...

13 October 2022

Reconciling e-commerce and stores: what are the best practices of phygital?

In terms of omnichannel and phygital retail, winners are rare. How do you bring a Web offer into the physical store? What can DNVB and ONVB teach traditional retailers? Is omnichannel a way to...

7 October 2022

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Personalised pricing: Europe keeps a low profile while New York forces retailers to be transparent

In the State of New York, unprecedented legislation has come into force requiring retailers using personalised pricing algorithms to inform consumers. While the NRF is seeking to counter its...

12 December 2025

Carmila join forces with Unlimitail and JCDecaux to equip 252 malls

On December 9, Carrefour and Carmila signed a partnership with Unlimitail and JCDecaux to create a retail media network combining indoor DOOH and outdoor OOH across their sites in France and...

12 December 2025

Coupang’s C.E.O. resigns after data leak of 33.7 million customers

On December 10, Park Dae-Jun, CEO of South Korean e-commerce retailer Coupang (2024 revenue: US$31.5 billion up by 29%) resigned. The cause was a security breach that exposed the personal...

12 December 2025

Kroger compensates Ocado with US$350 million and scales back robotic warehouses

After improving net margin in 2024, Kroger is closing several automated Ocado warehouses. The strategy is to strengthen in-store picking and delivery partnerships with DoorDash Instacart and Uber...

12 December 2025

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Online Advertising: Leroy Merlin and Auchan at the heart of a political controversy

Since November 17, Leroy Merlin has faced controversy after a report from Sleeping Giants, an activist group against online hate speech. The organisation alerted the Adeo group retailer (GMV 2024...

21 November 2025

How Maison 123 generated €420,000 on WhatsApp in 5 months

Riding on a reduction in Meta’s commercial policy, Wax start‑up specialised in WhatsApp engagement, is gaining ground, capitalising on messaging as a customer acquisition and retention channel in...

3 December 2025

Laurent Hugou (Les Mousquetaires): “With Diebold’s camera system, shrinkage at self-check-out is reduced by a third”

Shift towards an omnichannel payment service provider, roll-out of mobile payment and Diebold’s computer vision solution for self-checkout, impact of one-click payment on online sales, adoption of...

11 December 2025

Retail media: Marionnaud bets on print with Figaro to boost drive-to-store

According to our sources, Marionnaud’s beauty retailer will expand an advertising unit into 3 new countries in 2026 and is launching another retail media lever in the French key market. The goal...

26 November 2025

Carmila join forces with Unlimitail and JCDecaux to equip 252 malls

On December 9, Carrefour and Carmila signed a partnership with Unlimitail and JCDecaux to create a retail media network combining indoor DOOH and outdoor OOH across their sites in France and...

12 December 2025

Walmart parts ways with C.E.O. after 9-month revenue up by 4.4%

On November 14, the world’s largest retailer, Walmart (revenue 2024: US$681 billion, up by 5.6% at constant rates), announced the departure of C.E.O., Doug McMillon. In office since...

21 November 2025