Sophie Baqué

Latest articles by Sophie Baqué

“We want to roll out franchised store networks in emerging countries”

Within developing countries and an unsophisticated retail market, LafargeHolcim has expanded beyond cement manufacturing into a full retailer of building materials. Sophie Baqué met Iqbal Omar...

9 February 2017

“Retailers should accelerate their innovation pace”

Sophie Baqué met Nick Lansley, an expert in retail innovation. After 27 years at Tesco, he explains why retailers must boost their pace of innovation to meet the expectations of today’s customers...

19 November 2016

“Fossil needs one outlet store for every 10 full price stores”

16 October 2016

INSTACART. “WE ARE INVENTING A NEW MODEL FOR GROCERY SHOPPING IN THE NEXT CENTURY”

Valued US$2 billion, Instacart is developing a financially viable scheme for the delivery of fresh grocery products. It delivers customers in 60 minutes with an Uber-style model of personal...

20 April 2016

EATALY. “WORKING IN FOOD, IT’S LIKE WORKING IN THE HEART OF PEOPLE”

Less than 10 years after a debut, Eataly won the NRF’s award as International Retailer in 2016. Sophie Baqué met Nicola Farinetti, the son of Founder Oscar Farinetti, to understand why Eataly...

20 February 2016

“AT JOHN LEWIS, EVERY PARTNER RECEIVES THE SAME PERCENTAGE OF BONUS, FROM THE CEO TO THE STORE HANDLER.”

Whilst profit slides at Tesco and Debenhams, John Lewis Partnership’s sales have been growing for 6 years through a strategy focusing on the U.K. home market. Sophie Baqué met Andy Street...

22 November 2014

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Personalised pricing: Europe keeps a low profile while New York forces retailers to be transparent

In the State of New York, unprecedented legislation has come into force requiring retailers using personalised pricing algorithms to inform consumers. While the NRF is seeking to counter its...

12 December 2025

Carmila join forces with Unlimitail and JCDecaux to equip 252 malls

On December 9, Carrefour and Carmila signed a partnership with Unlimitail and JCDecaux to create a retail media network combining indoor DOOH and outdoor OOH across their sites in France and...

12 December 2025

Coupang’s C.E.O. resigns after data leak of 33.7 million customers

On December 10, Park Dae-Jun, CEO of South Korean e-commerce retailer Coupang (2024 revenue: US$31.5 billion up by 29%) resigned. The cause was a security breach that exposed the personal...

12 December 2025

Kroger compensates Ocado with US$350 million and scales back robotic warehouses

After improving net margin in 2024, Kroger is closing several automated Ocado warehouses. The strategy is to strengthen in-store picking and delivery partnerships with DoorDash Instacart and Uber...

12 December 2025

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Small parcels tax: France, Italy, Romania and Benelux respond to low-cost marketplaces

Shein, Temu, AliExpress… Facing marketplaces flooding Europe with non-compliant goods, the French National Assembly voted for a €2 tax on parcels under €150 from January 2026. This level is half...

21 November 2025

Personalised pricing: Europe keeps a low profile while New York forces retailers to be transparent

In the State of New York, unprecedented legislation has come into force requiring retailers using personalised pricing algorithms to inform consumers. While the NRF is seeking to counter its...

12 December 2025

Price-fixing investigation: Swatch and Citizen under scrutiny in Italy

On December 9, 2025, Swiss watch groups Swatch (Tissot, Mido and Hamilton) and Japanese Citizen (Bulova, Vagary, Frédérique Constant and Alpina) were placed under investigation by...

11 December 2025

Italy: three executives from luxury goods group Tod’s investigated over worker exploitation

After placing Loro Piana (LVMH), Armani, Dior and Valentino under judicial administration, the Milan public prosecutor's office is now targeting Tod's. Three of its executives are under...

28 November 2025

Australia bans access to social networks for under‑16s

As part of the adoption of the Online Safety law Social Media Minimum Age, voted on 28 November 2025, minors aged under 16 will no longer be able to access social networks in Australia from...

2 December 2025

Customs duties: Costco sues the Trump administration

On November 28, Costco (net sales of US$267 billion in the fiscal year ending August 31, 2025 , up by 8.1% after 6% in 2024) sued the Trump administration, judging the tariff surcharges imposed...

5 December 2025