Sophie Baqué

Chief Editor of mind Retail
Featured image of the article Sophie Baqué
Most read articles by Sophie Baqué
Eric Meulien, Al Futtaim: “The next step in our roadmap is to replace the in-store POS system”
Operating in 18 countries and managing brands such as Ikea, Zara and Marks & Spencer, Emirati group Al-Futtaim (2025 revenue: US$9.7 billion, up by 6%) has a unique vantage point from which to...
Marketplaces: How Orange and Virgin Australia reinvent their value creation models
Looking to turn their audience into a commercial platform without having to carry the risk of holding stock, new verticals are entering the marketplace space, with new models designed to enhance...
8 October 2026
AI agents: the KPIs that led L’Oréal to scale up across its warehouses
After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several...
20 October 2026
How Mobilier de France reduced the share of cheque payments from 80% to 50%
With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...
15 October 2026
Latest articles by Sophie Baqué
Auchan Retail to sell Russian stores to Gazprombank
Auchan Retail is in the process of withdrawing from Russia, with the sale of all 232 stores, according to La Lettre. While the company announced that it will remain in Ukraine, it is considering...
[mind Retail Exclusive] 9 months after the launch of customer calls, Etam’s sales conversion jumped between 4 and 7 points
In France, Etam underwear retailer (2023 sales of €480 million, down by 94% in one year, via 860 stores in 57 countries) launched a new initiative at its 317 French stores. Sales staff...
At Marks & Spencer, self-checkout is taking root next to fitting rooms
In the U.K., Marks & Spencer (2023 sales: €15.3 billion, up 9.4% in a year) is installing automatic checkouts, next to the fitting rooms. 28 stores are already equipped, including the...
29 October 2024
Supported by L-Catterton, the Ghost marketplace for overstock raises US$40 million
Californian start-up Ghost raised US$40 million on October 15, 2024, in a Series C round led by L Catterton (LVMH). Investors include Cathay Innovation (which led a US$30 million Series B round in...
28 October 2024
[Regulatory] Indonesia, South Africa and Chile join the U.S. in an attempt to curb Shein and Temu
As the European Commission opened formal proceedings against Temu on October 31, global governments are mobilising to defend local economies against Shein, AliExpress and others. While the U.S. is...
South Asia: Mothercare and Reliance Brands create a joint venture
On October 17, the struggling British retailer Mothercare (sales of US$355 million in the fiscal year to March 2024, down by 9% at constant exchange rates after a fall of 13% in 2022) and the...
25 October 2024
Web-to-store, drive-to-store: how to generate in-store traffic and build customer loyalty
Fighting for market share with pure-players, shrinking consumer demand, making retail rents profitable... As footfall keeps decreasing in stores, drive-to-store has become an essential lever for...
24 October 2024
Watsons, L’Oréal and Alibaba take the brunt of China’s flagging demand
Against a backdrop of slowing consumer demand in China, international beauty and luxury retailers are adopting a cautious expansion approach.
23 October 2024
Sensei completes a US$16.2-million Series A
As announced by mind Retail, Portuguese start-up Sensei, which specialises in AI-enhanced computer vision and sensor technologies to operate autonomous supermarkets, has just raised US$16.2...
23 October 2024
Didier Veloso, GS1: “At Decathlon and L’Oréal, the usages’ growth of QR code scanning is very encouraging”
As traditional barcode is reaching its limits, QR codes are proliferating on home-electrical, fashion and food products. Didier Veloso, Executive President of GS1 France, and Diana de Bernardy...
With 10% of online sales, Yves Rocher launches a marketplace to round off offering
On September 23, beauty retailer Yves Rocher (660 stores in France, turnover of €1.2 billion in 2023 including 10% of online sales) launched a marketplace in France, powered by the Mirakl...
Chatbot: between Castorama and ManoMano, the transformation capacity of GenAI can be doubled
Deployed over the past year on DIY websites and marketplaces, the integration of generative AI within chatbots has improved efficiency in pre-sales. Here's a look at the results from Kingfisher...
17 October 2024
Our other services
mind Research
Strategic Intelligence: Tailored research and market analysis services to power your insights and back your strategic decisions.
See more
mind Days
Networking & Events: Half-day conferences covering key industry topics and open to the entire ecosystem.
See more
What you absolutely must read this week
The essential content of the week selected by the editorial team.
See all
How retailers are reinventing the checkout
As pressure on household budgets continues, new payment methods including account-to-account (A2A) instant payments, Wero, Buy Now Pay Later (BNPL), loyalty points and cashback, are gaining...
2 November 2026
Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”
Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...
29 October 2026
Advantail signs with Formality to streamline commercial lease management
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
US retailers divided over the rise of autonomous shopping agents
In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
US retailers divided over the rise of autonomous shopping agents
In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...