Sophie Baqué

Latest articles by Sophie Baqué

Galeries Lafayette will reopen the store dedicated to Chinese tourists and sell the BHV flagship

According to mind Retail's information, the Galeries Lafayette group will soon reopen a store on Haussmann Boulevard dedicated to Asian customers and tax-free shopping. At the same time the firm...

21 February 2023

[Confidential] GPT Chat: Yext is working on two features based on the generative A.I. model

The U.S. company is one of the first to reveal integration of GPT 3, the GPT Chat language model, into its natural language chatbot. According to our information, another project is to have a...

15 February 2023

Guarantees and insurance: new drivers of conversion and customer satisfaction

5-year warranty on household appliances or telephony, on optical and audio prostheses, "buy back" programmes in fashion, insurance on skis at Decathlon, buyers' warranty on Vinted. Affinity...

9 February 2023

[Amazon results] Online sales down and US$3bn losses in 2022… How does Amazon stay afloat?

As predicted by the 18,000 layoffs announced last month, Amazon's growth slowed in 2022. While turnover grew by 13% year-on-year, online sales continued to decline and the group's operating profit...

7 February 2023

Ingenico partners with Splitit to offer BNPL in-store

Eager to offer customers more flexible payment options, Ingenico signed an agreement with Splitit, the white label platform specialized in fractional payment, on 1 February, 2023. This partnership...

6 February 2023

The Home Depot launches new app for in-store salespeople

In the US, The Home Depot (9-month 2022 sales: US$121.6 billion, up 5.3%) has launched an application, designed in-house, to help sales people prioritise tasks. Named Sidekick and powered by...

6 February 2023

China. Retail market at a standstill and GDP at lowest level since 1976

Last year, retail sales fell in China in parallel with a sharp slowdown in G.D.P. This is reflected in the Q4 results of H&M, LVMH and Estée Lauder, despite the lifting of Covid-19...

3 February 2023

AI : Google launches new tool to improve stock availability for grocery stores

With a new product that combines AI and data, Google wants to make a breakthrough in stock and shelf management, based on a computer vision system. A way to get closer to the territory of players...

2 February 2023

In search of cash, Natura & Co may sell its Aesop nugget

Under the leadership of new C.E.O. Fabio Barbosa, appointed last June after the resignation of Roberto Marques, the international beauty group Natura & Co is considering selling all or part of...

2 February 2023

Winnie Park, Forever 21: “In terms of sustainability, GenZ favours authenticity”

The C.E.O. of Forever 21 was the guest at the latest FrenchFounders meeting in New York. After working at Levi Strauss and LVMH (DFS), and tasked with restructuring the PaperSource stationery...

31 January 2023

Action ends the year with sales up 30%

Dutch discounter Action ended 2022 with a net turnover of €8.9 billion, up 30.8% in one year. It operates 2,263 stores in 10 European countries. France is the largest market, accounting...

30 January 2023

Yext: How Calzedonia generates sales conversion and “drive to store” thanks to Google queries

With 5,000 stores in 55 countries in the end of 2022, optimizing its visibility on digital platforms is a strategic challenge for the Calzedonia Group. In an exclusive talk with mind Retail...

27 January 2023

1…44 454647 48…56

Our other services

Research

Conducting customized studies: benchmarks, overviews, personalized newsletters, white label content.

Training courses

Our training courses & masterclasses: short formats for management, executive coaching, and skills development for junior profiles.

Events

Our networking activities: half-day conferences dedicated to industry issues and open to the entire ecosystem.

What you absolutely must read this week

The essential content of the week selected by the editorial team.

See all

E-retail media solidifies brand–retailer relationships

According to Publicis Commerce‘s e-retail media barometer for 2025 (surveying around 200 marketing, commerce, and e-commerce decision-makers in France) published on January 7, 2026, nearly...

2 February 2026

Marketplaces: Stockly enters Switzerland with MediaMarkt, Decathlon, Galaxus and Manor

After a loss-making but high-growth year in 2025, the stock-pooling start-up for marketplaces signed agreements with 4 Swiss retailers, mind Retail learned. By taking on one of Europe’s most...

30 January 2026

Retail tech: major trends for 2026

In 2026, retail can no longer afford to promise. It must deliver. Retail tech has entered the execution stage. The race for showcase innovation is over, giving way to clear priorities: operational...

30 January 2026

Bonus textile repair: a virtuous scheme held back by a shortage of skills

Two years after a launch in the fashion sector, the French repair "bonus" is struggling to scale up. The main reason is a limited pool of repairers constrained by poor recruitment. We share an...

29 January 2026

Most viewed articles of the month on mind Retail

What readers clicked on the most last month.

In the category

What readers clicked on the most last month.

Shoptimus AI scales up in grocery smart shopping lists and prepares for a new funding round

After securing a strategic partnership with Spanish grocer Bon Preu, retail tech firm Shoptimus AI—first spotted by Carrefour—is accelerating a rollout. By leveraging AI agents to automate grocery...

11 January 2026

Global retail tech investment rose by 7.4% in 2025

In 2025, venture capital continued to flow into commerce technologies. With 27.5 billion dollars invested in retail tech, the average deal size increased while the number of transactions declined.

23 January 2026

With Walmart, Ulta Beauty, Zalando and Carrefour, Google launches an agentic commerce protocol

Following the launch of payments in Copilot, Google is preparing to join OpenAI and Microsoft, but with a more integrated version focused on its own payment method, Google Pay. These moves...

13 January 2026

2026 Trends – Retail media, between omnichannel reach, creativity and measurement

(Trends, 6/6) After an exceptional 2024 driven by the Olympic Games, retail media entered a phase of maturity and slowing business last year. It nonetheless remains extremely dynamic, fuelled by...

28 January 2026

2026 Trends – How far should retailers open the door to AI Search engines ?

(Trends 1/6) With data visibility, recommendations, transactions on ChatGPT, Gemini and Perplexity, LLMs are establishing themselves as new entry points for e-commerce. As search, comparison and...

8 January 2026

2026 Trends – Chatbots, WhatsApp, social networks: don’t miss out on conversation

(Trends 2/6) After a cautious observation phase by retailers and some high-profile hallucination issues, 2025 was a turning point operationally for chatbots and conversational tools. Positioned...

13 January 2026