In a statement on 18 July, international trade union federation UNI Global Union, together with the well-known French legal activist NGO, Sherpa (for the protection and defense of victims of economic crimes) announced they were putting the French outsourcing giant, Teleperformance (best known for its call center business), on formal notice to comply with the French Law on Duty of Vigilance regarding human rights by 'strengthening its plan and implementation procedures.' If the warning is not followed up by effective action then legal proceedings may well be set in motion.
According to UNI global Union, the Paris-based outsourcing company, which employs 300,000 in 80 different countries across the globe, ‘did not publish a vigilance plan in its annual report in 2018 and only published a two-page plan in 2019, without involving trade unions as stakeholders,’ thus flying in the face of French duty of vigilance regulations that require an action plan to be formulated ‘with collaboration from the company’s relevant stakeholders, and failing that either as part of multi-partite initiatives within the company’s different subsidiaries or at regional level, and also along the subcontracting chain (c.f.
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