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Sophie Baqué met Nick Lansley, an expert in retail innovation. After 27 years at Tesco, he explains why retailers must boost their pace of innovation to meet the expectations of today’s customers...

19 November 2016

“Fossil needs one outlet store for every 10 full price stores”

16 October 2016

Outlets & pure players. The race for bargains

With the rise of online private sales, traditional outlet centres offering discounts to clear inventory are facing new rivals for command of their domain. Are retailers favouring online or offline...

1 October 2016

South African Steinhoff invests in the U.S. and in Europe

The South African value retailer Steinhoff International is making inroads into the United States after investing US$2.4 billion for Mattress Firm, including net debts. Mattress Firm is the...

19 September 2016

Leroy Merlin has eyes on South Africa

As an unusual trans-continental focus, the D.I.Y. retailer Leroy Merlin (part of Adeo Group) is preparing to open sales operations for South Africa in 2018, according to Planet Retail. After 10...

19 September 2016

“Returning products, when and how I want”

Jim Okamura, Partner at Okamura Consulting in Chicago, and Bertrand Pineau, Logistics Director at Fevad online federation in Paris, explain how customer friendly policies for returning goods are a...

16 September 2016

Lessons of a master

Walter Loeb (aged 91) has lived more lives than many of us. Born in Germany in 1925, he escaped the Holocaust and emigrated to first Italy and then to the U.S.A, including fighting in France on...

10 September 2016

From Target to Uber

Transportation firms are now poaching the best retail executives. Jeffrey Jones, (aged 48) will join Uber to be President of ride-sharing at Uber, acting as Deputy to the C.E.O. Travis Kalanick...

10 September 2016

A new Director for I.C.S.C.

American executive Bill Kistler has been appointed as the Vice President and Managing Director of the ICSC for the Europe, Africa and Middle East region, reporting directly to President Tom McGee.

10 September 2016

Amazon leads the race ahead

Fung Global Retail & Technology has released an interesting study, which analyses Amazon’s stunning performance between 2010 and 2015. It compares Amazon and the largest retailers in the U.S.A.

10 September 2016

A new strategy for Carrefour-China

In H1 2016, Carrefour-China sales dropped by 13% to €2.71 billion. The group plans to open up to 50 convenience stores in Shanghai this year and is launching online operations in Chengdu, in...

10 September 2016

Myanmar is slowly opening to foreign retailers

In August, Japanese firm Aeon set up a joint venture with local firm “Creation” to launch supermarkets in Myanmar before December 2016 (capitalisation of US$8.1 million). The 1st...

10 September 2016

Amazon Prime now in India.

In July, Amazon launched the unlimited delivery service in 100 Indian cities. Customers are offered a free trial for 60 days and a discounted annual subscription fee of US$7.50 (or 499 rupees)...

10 September 2016

Food manufacturers tap China’s potential

As Alibaba and JD fiercely compete in the food category, fast-moving consumer goods (FMCG) manufacturers make inroads in China. In the wake of Mondelēz and Nestlé, Mars Group is now...

10 September 2016

VF Corp. relies on China’s denim taste

According to the U.S. fashion retailer VF Corp., which runs Vans, Kipling, Lee and The North Face brands, China has “a strong growth potential” particularly regarding Lee products made...

10 September 2016

Dior embarks on social commerce on WeChat.

To generate sales during Chinese Valentine’s Day (also called Qixi Festival, on August 9 in 2016), Dior set up a unique promotion through the messaging application WeChat. This was selling a...

10 September 2016

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How Maison A.Constant built a unified customer database with n8n

Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...

7 October 2026

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