The fashion retailer Kiabi (549 stores in 20 countries, turnover 2021 of €1.99 billion) offers products for the whole family, from children to men, women and maternity. C.E.O. Patrick Stassi is “preparing to have a record year in 2022″, he said during a Connect Lille event. For the retailer, 85% of revenue comes from customers who are members of a loyalty program and make an average of 4 purchases a year.
In terms of format, Kiabi, historically established in suburban zones, is also opening sto
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