Spain: draft agreement on the new collective agreement in call centers

ssions and FeS UGT, rejoiced with the draft agreement in principle signed on April 16 with the sector’s employers’ organization, ACE, after two years of negotiations. The agreement is going to improve working conditions in a sector particularly affected by relocations. They appreciate the fact that the employers’ organization agreed to maintain social dialogue “at a time when the easiest thing to do would have been to deregulate the sector and add a little more precariousness.” The agreement