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[mind Retail Exclusive] How Custplace’s AI automates the collection of customer reviews for Darty, Optical Centre and KparK
On October 1, 2024, Custplace, the SaaS platform managing customer and employee reviews, announced the beta test launch of “Inbox IA”. This solution enables customer reviews to be...
- Retail
- mind Exclusive
- Retail tech
1 October 2024
How GenAI is boosting the efficiency of customer relations and after-sales services
Previously neglected in the a digital world, customer relations teams are now being boosted by the potential of GenAI. mind Retail takes a look at the most effective case studies in retail and...
- Retail
- Essentials
1 October 2024
Retail Media: Equativ acquires Kamino Retail
The Equativ marketplace (owned by Bridgepoint since 2023) announced on September 26, 2024, the acquisition of Kamino Retail, a company specialising in monetising retailers’ websites. Kamino...
- Retail
- News brief
27 September 2024
Payment: Klarna arrives on Adyen’s EFTPOS terminals
Swedish deferred payment specialist Klarna is planning to expand a presence in the physical retail sector using Adyen terminals. Announced on September 26, fractional payment products (BNPL) will...
- Retail
- News brief
27 September 2024
Couche Tard, spurned by 7/Eleven, wants to continue negotiations
After the failed attempt to take over Carrefour in 2021, the US$38 billion offer from North American retailer Couche Tard (owner of Circle K stores, sales of US$69.3 billion in the year to the end...
- Retail
- News brief
26 September 2024
Lulu Group set to raise over US$1.5 billion via I.P.O.
Announced 2 years ago, Emirati retailer Lulu Group (2023 sales of US$8 billion via 260 supermarkets and 24 malls) is set to go public at the beginning of November 2024. This involves a dual I.P.O...
- Retail
- News brief
26 September 2024
Emaar Properties invests US$400 million to expand the Dubai Mall
The Dubai Mall (opened in 2008) is about to undergo major works. Owner Emaar Properties is investing US$410 million to expand the world’s 6th largest shopping centre, that covers 1.11...
- Retail
- News brief
26 September 2024
[mind Retail Exclusive] Carrefour tests the retail media solution developed by Vusion and Mediaperformances
In-store operational teams will be able to manage retail media campaigns That’s the promise of the partnership announced on September 18, 2024, between omnichannel retail media specialist...
26 September 2024
Faced with Shein’s growth, the U.S. and the E.U. attack exemptions from customs duties
As the Biden administration has been threatening TikTok in America, the ultra-fast fashion giant Shein (GMV of US$45 billion in 2023, net margin of US$2 billion) could be subject to additional...
26 September 2024
TJX invests US$360 million in the Dubai-based Brands For Less
While Primark announced a strategic partnership with Alshaya Group to enter the Gulf, the American TJX Co. is also going on the offensive. The world’s largest fashion retailer by sales...
24 September 2024
Miniso’s acquisition of Yonghui supermarkets worries markets
On September 23, Miniso (2023 sales: US$1.58 billion, up 14%) announced an investment of US$893 million to acquire a 29.4% stake in Chinese supermarket player Yonghui Superstores (2023 sales...
- Retail
- News brief
24 September 2024
[case study] With Smartway’s AI, Auchan Retail targets a food breakage rate of 0.75%
At Paris Retail Week, and while Smartway has just received €1.4 million in funding as part of the i-Nov innovation competition under Plan France 2030, Martine Demaret, Program Manager Officer at...
- Retail
- Retailer and e-commerce
- Analysis
23 September 2024
YouTube partners with e-tailer Shopee in 3 South Asian countries
Faced with a dynamic growth of TikTok in South East Asia, YouTube Shopping (a subsidiary of Alphabet Inc.) and Shopee (a subsidiary of Sea Group, with 2023 sales of US$13.1 billion, including 69%...
23 September 2024
Amazon announces an end to remote working for administrative staff
On September 16, 2024, Amazon‘s CEO Andy Jassy announced the end of remote working for 350,000 administrative staff (i.e. 23%). This flexibility ends on January 2, 2025. “When we look...
20 September 2024
Aldar Properties and Mubadala create a US$2.45 billion joint venture
On September 18, the Prince and Chairman of the Executive Council of Abu Dhabi, Sheikh Khaled bin Mohamed, announced a partnership between Aldar Properties and Mubadala in Abu Dhabi. By the end of...
- Retail
- News brief
20 September 2024
The Emirates abolish customs duties on Australian imports
On September 17, the United Arab Emirates (UAE) and Australia signed a trade agreement aimed at boosting investment and bilateral trade between the countries. The agreement, the date of which was...
- Retail
- News brief
20 September 2024
Our mind news
The Hygie31 retail group, known for the Lafayette Pharmacies, is continuing to transform its websites, driven by Cocooncenter. Thanks to an AI strategy and a fully redesigned IT architecture, it...
10 September 2026
By launching a conversational chatbot with Algolia and a new module converting school lists into e-commerce carts this summer, Bureau Vallée aims to ease the chore of back-to-school supply list...
10 September 2026
According to our information, Fnac Darty is about to deploy European payment solution Wero, based on account-to-account instant transfers, on its e-commerce sites. Already active in Germany at...
- Retail
- mind Exclusive
- Retail tech
4 September 2026
On the occasion of an IPO, Shein revealed a carbon footprint of 25.5 million tonnes of carbon dioxide in 2025, up by 20% compared to a reference year. For an equivalent sales level, the fast...
3 September 2026
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Before an IPO, Shein forced to reveal margin erosion in 2025 and impact of US tariff shock
Made public ahead of a Hong Kong listing planned for September, Shein’s financial documents, seen by mind Retail, confirm the shift experienced by the fast-fashion retailer. Despite a 8% sales...
- Retail
- Property and investors
- Analysis
21 August 2026