Sophie Baqué

Latest articles by Sophie Baqué

PayPal is moving towards mobile payment in stores

The online payment platform PayPal (turnover of US$25.6 billion in 2021, up by 18%) wants to transform smartphones into payment terminals – thanks to a simple application. It announced the...

12 May 2022

Cegid signs with Tiffany & Co

;;;Tiffany & Co (a subsidiary of the LVMH group for one year) signed with Cegid to adopt the Cegid Retail unified commerce technology platform Cegid Retail Y2.

6 May 2022

Digital marketing: Wethenew partners with Adsteroid

Eager to accelerate growth, the pure-player of limited edition sneakers Wethenew, signed up with Adsteroid, a specialist in performance advertising. The DNVB, which is about to make inroads in...

5 May 2022

Galeries Lafayette and Printemps eye retail media potential

…Galeries Lafayette and Printemps are considering the potential of retail media. With margin rates of around 40%, retail media does not leave retailers indifferent. According to our...

4 May 2022

Case study: The numerical assessment of We Play Circular by Decathlon

Decathlon has set up We Play Circular, a monthly subscription allowing customers to use the whole range of a store. Luc Teerlinck, founder of the system, gives an update on the results obtained...

25 April 2022

Loyalty: Camaieu’s ‘walletised’ customers spend more

Camaieu unveils results of the merger of a loyalty card into the customers digital wallet. Results show that customers who have "walletised" a loyalty card buy more items than other customers...

21 April 2022

Mangopay is now American

Advent International acquired Mangopay, a payment solution for marketplaces,without revealing the investment. As a previous owner, Credit Mutuel Arkea is reinvesting in Mangopay as a minority...

15 April 2022

Metro, Auchan, Spar… pressure is tightening on the Russian footprint

Retailers that continue operating in Russia emphasise responsibility as employers, but are nevertheless facing growing criticism. This is a dilemma for retail multinationals, which are also...

29 March 2022

Casino opts for a split of its financial division

After a very difficult year for Casino, the pressure of the financial markets is increasing and it is time for the financial services to make big moves.

15 March 2022

USA. Professionals clients feed growth of D.I.Y. retailers

Criticism for the wave of D.I.Y. enthusiasts. In a survey published in January by Lowe’s, the majority of homeowners regret personally starting on projects that were too complex. To complete...

3 March 2022

Klarna rolls out “Buy Now Pay Later” offers

Klarna, Swedish specialist of “Buy Now, Pay Later” completed a US$639 million capital increase on June 10. This new capital values Klarna at US$45.6 billion. In March 2021, the...

21 June 2021

CGI. “Improve the shopping experience by spending less time in the store.”

As the crisis retreats, a gradual retail recovery is giving rise to different concerns, fresh expectations and new consumption patterns. Arnaud Cartigny, Vice-President of Retail Consulting at...

2 June 2020

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E-retail media solidifies brand–retailer relationships

According to Publicis Commerce‘s e-retail media barometer for 2025 (surveying around 200 marketing, commerce, and e-commerce decision-makers in France) published on January 7, 2026, nearly...

2 February 2026

Marketplaces: Stockly enters Switzerland with MediaMarkt, Decathlon, Galaxus and Manor

After a loss-making but high-growth year in 2025, the stock-pooling start-up for marketplaces signed agreements with 4 Swiss retailers, mind Retail learned. By taking on one of Europe’s most...

30 January 2026

Retail tech: major trends for 2026

In 2026, retail can no longer afford to promise. It must deliver. Retail tech has entered the execution stage. The race for showcase innovation is over, giving way to clear priorities: operational...

30 January 2026

Bonus textile repair: a virtuous scheme held back by a shortage of skills

Two years after a launch in the fashion sector, the French repair "bonus" is struggling to scale up. The main reason is a limited pool of repairers constrained by poor recruitment. We share an...

29 January 2026

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Shoptimus AI scales up in grocery smart shopping lists and prepares for a new funding round

After securing a strategic partnership with Spanish grocer Bon Preu, retail tech firm Shoptimus AI—first spotted by Carrefour—is accelerating a rollout. By leveraging AI agents to automate grocery...

11 January 2026

With Walmart, Ulta Beauty, Zalando and Carrefour, Google launches an agentic commerce protocol

Following the launch of payments in Copilot, Google is preparing to join OpenAI and Microsoft, but with a more integrated version focused on its own payment method, Google Pay. These moves...

13 January 2026

Circana: French e-commerce ended 2025 with strong growth, hypermarkets continue to decline

After four years of decline, volumes of fast-moving consumer goods (FMCG) rose again in 2025 in France and Europe, although they did not compensate for four years of losses. The rebound was...

15 January 2026

2026 Trends – Chatbots, WhatsApp, social networks: don’t miss out on conversation

(Trends 2/6) After a cautious observation phase by retailers and some high-profile hallucination issues, 2025 was a turning point operationally for chatbots and conversational tools. Positioned...

13 January 2026

2026 Trends – How far should retailers open the door to AI Search engines ?

(Trends 1/6) With data visibility, recommendations, transactions on ChatGPT, Gemini and Perplexity, LLMs are establishing themselves as new entry points for e-commerce. As search, comparison and...

8 January 2026

Black Friday: Amazon’s AI assistant Rufus featured in 38% of sessions in the US

While peak season sales, revealed at the NRF Big Show, rose by 4.1% in the US from November 1 to December 31, 2025, Rufus, Amazon’s conversational chatbot, confirmed its traction. During the...

15 January 2026