Sophie Baqué

Latest articles by Sophie Baqué

[mind Retail Exclusive] Coop Switzerland boosts sales with an AI chatbot dedicated to DIY

Daniel Hofmann, Brand Manager at Jumbo, shared with mind Retail the results of a conversational AI chatbot, which has been launched for two years. He explains usage figures, the impact on average...

11 June 2025

USA : Dollar General capitalises on tariffs trade tensions

In the U.S.A., the second-largest discount grocer after Aldi reported excellent business results. It seems that the 55% tariff increase on Chinese products has been a godsend for low-cost...

10 June 2025

China’s Wanda sells 48 malls in mega deal

In China, real estate developer Dalian Wanda Group (513 Wanda Plaza malls covering 70.9 million sq.m) is selling 48 shopping centres in a US$6.94 billion deal. The buyer is a joint venture led by...

5 June 2025

[mind Retail Day] Data strategy and advertising revenue: Fitness Park’s new trajectory

During the mind Retail Day, the Fitness Park gym chain (350 gyms in Europe) took stock of their advertising monetization strategy. Here are the key figures.

4 June 2025

Pyrenex boosts e-commerce conversion rate by 67% thanks to Mollie and Shopify

Exclusively for mind Retail, Benjamin Wutiuyen, Head of Digital Marketing at Pyrenex, reviews the replatforming carried out in July 2024, with the integration of Mollie as payment provider...

28 May 2025

[mind Retail Day] Marketplace scaling: growth drivers according to Castorama, Fnac-Darty and La Redoute

For Séverine Geoffroy (Castorama), Emilie Arnaud (Fnac-Darty), Pauline Tolila (Younited) and Edouard Roussel (La Redoute), the marketplace offers a structuring growth lever with an array of...

28 May 2025

Veesion secures a €53-million funding and opens a U.S. subsidiary

As shoplifting becomes more prevalent in the retail sector, particularly in the U.S. amid inflation and price increases, Veesion (specialising in AI-powered detection of in-store behaviours) has...

27 May 2025

EU adopts environmental labelling for B2B, France pushes for a consumer-facing version

While Brussels has just approved the methodological framework for eco-score in the fashion industry, France is taking the lead with a more ambitious version directly aimed at consumers. Already in...

23 May 2025

[mind Retail exclusive] How second-hand goods are set to grow at Tara Jarmon and Zapa

Behind the scenes at the mind Retail Day conference in Paris on May 21, Laura Marquant, Managing Director of Tara Jarmon and Zapa, exclusively unveiled her circular roadmap. Accelerating...

23 May 2025

Shein audience: a deceptive stability in a two-speed Europe

According to the latest audience report, Shein has managed to stabilise the active user base in Europe over the last 6 months. Driven by the marketplace, 4 countries account for 65% of monthly...

22 May 2025

B2B: Albertsons launches e-commerce platform for trade professionals

As merger plans with Kroger, the U.S.’s third-largest food retailer, fell through, Albertsons (2024 revenue: US$80 billion, up by 2% year-on-year) announced on May 6 an e-commerce platform...

16 May 2025

To capture the potential of Indian beauty, Chanel seals a key partnership with Nykaa

In India, the premium beauty market is whetting appetites. Under the leadership of Chanel’s CDO, Renaud Batteux, the luxury group (sales of US$19.7 billion in 2023 up 16%, net margin ratio...

13 May 2025

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Personalised pricing: Europe keeps a low profile while New York forces retailers to be transparent

In the State of New York, unprecedented legislation has come into force requiring retailers using personalised pricing algorithms to inform consumers. While the NRF is seeking to counter its...

12 December 2025

Carmila join forces with Unlimitail and JCDecaux to equip 252 malls

On December 9, Carrefour and Carmila signed a partnership with Unlimitail and JCDecaux to create a retail media network combining indoor DOOH and outdoor OOH across their sites in France and...

12 December 2025

Coupang’s C.E.O. resigns after data leak of 33.7 million customers

On December 10, Park Dae-Jun, CEO of South Korean e-commerce retailer Coupang (2024 revenue: US$31.5 billion up by 29%) resigned. The cause was a security breach that exposed the personal...

12 December 2025

Kroger compensates Ocado with US$350 million and scales back robotic warehouses

After improving net margin in 2024, Kroger is closing several automated Ocado warehouses. The strategy is to strengthen in-store picking and delivery partnerships with DoorDash Instacart and Uber...

12 December 2025

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Small parcels tax: France, Italy, Romania and Benelux respond to low-cost marketplaces

Shein, Temu, AliExpress… Facing marketplaces flooding Europe with non-compliant goods, the French National Assembly voted for a €2 tax on parcels under €150 from January 2026. This level is half...

21 November 2025

Personalised pricing: Europe keeps a low profile while New York forces retailers to be transparent

In the State of New York, unprecedented legislation has come into force requiring retailers using personalised pricing algorithms to inform consumers. While the NRF is seeking to counter its...

12 December 2025

Price-fixing investigation: Swatch and Citizen under scrutiny in Italy

On December 9, 2025, Swiss watch groups Swatch (Tissot, Mido and Hamilton) and Japanese Citizen (Bulova, Vagary, Frédérique Constant and Alpina) were placed under investigation by...

11 December 2025

Italy: three executives from luxury goods group Tod’s investigated over worker exploitation

After placing Loro Piana (LVMH), Armani, Dior and Valentino under judicial administration, the Milan public prosecutor's office is now targeting Tod's. Three of its executives are under...

28 November 2025

Australia bans access to social networks for under‑16s

As part of the adoption of the Online Safety law Social Media Minimum Age, voted on 28 November 2025, minors aged under 16 will no longer be able to access social networks in Australia from...

2 December 2025

Customs duties: Costco sues the Trump administration

On November 28, Costco (net sales of US$267 billion in the fiscal year ending August 31, 2025 , up by 8.1% after 6% in 2024) sued the Trump administration, judging the tariff surcharges imposed...

5 December 2025