Sophie Baqué
Chief Editor of mind Retail
Most read articles by Sophie Baqué
Eric Meulien, Al Futtaim: “The next step in our roadmap is to replace the in-store POS system”
Operating in 18 countries and managing brands such as Ikea, Zara and Marks & Spencer, Emirati group Al-Futtaim (2025 revenue: US$9.7 billion, up by 6%) has a unique vantage point from which to...
- Retail
- Retailer and e-commerce
- Analysis
12 October 2026
Marketplaces: How Orange and Virgin Australia reinvent their value creation models
Looking to turn their audience into a commercial platform without having to carry the risk of holding stock, new verticals are entering the marketplace space, with new models designed to enhance...
- Retail
- Retailer and e-commerce
- News
8 October 2026
AI agents: the KPIs that led L’Oréal to scale up across its warehouses
After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several...
- Retail
- Retail tech
- News
20 October 2026
Danone turns to AI to personalise marketing campaigns and test advertising in ChatGPT
AI is being rolled out across some marketing activities, while others remain in a testing phase. If campaign automation and personalisation are among the most advanced applications, visibility in...
- Retail
- Retail tech
- Analysis
16 October 2026
Latest articles by Sophie Baqué
Cookies: French data protection agency Cnil serves formal notice to Carrefour, Back Market and EDF
Cornered by a series of formal notices from Cnil, online retailers are hitting a major obstacle : how to technically manage a consent withdrawal ? While the French PURR association has been...
7 April 2026
Driven by GMV and retail media, Flaconi doubles sales in three years and accelerates in Europe
Driven by sales up by 27% last year, German beauty pure-player Flaconi, controlled by the Berlusconi family via a stake in ProSiebenSat.1 Group, is set to conquer 7 new countries. Competing with...
- Retail
- Retailer and e-commerce
- News
3 April 2026
In France, Apple Pay and Google Pay account for 17% of online payments
According to the Mollie 2026 Payment Report study published in March, e-wallets accounted for 24% of online payments in 2025 in Europe, and SEPA Instant transfers significantly accelerated cash...
- Retail
- Economy and regulators
- News
2 April 2026
Shein : 35% of the European population were active users in 2025, but the tide is turning
According to the DSA transparency report, consulted by mind Retail, Shein continues a cheeky trajectory. On December 31, 2025, the ultra-fast-fashion giant claims 155.7 million monthly active...
- Retail
- Economy and regulators
- Analysis
2 April 2026
UAE : Sanctions for illegal price increase with the Iranian conflict
Faced with inflation caused by tensions with Iran, the UAE Ministry of Economy has intensified controls on basic commodities. Between February 28, 2026 – the start of the conflict –...
- Retail
- Economy and regulators
- News
1 April 2026
Online authentication : B.Connect to launch an automated onboarding platform for smaller e-tailers
Already adopted by 25 e-retailers including 16 already live, B.Connect is accelerating a deployment by opening up to SMEs via an automated onboarding platform expected in October. The objective is...
- Retail
- Retail tech
- News
29 March 2026
While OpenAI buries native payment, Sephora and Carrefour bet on discovery in ChatGPT
While ChatGPT backpedals in terms of native payment, less than 6 months after the launch of Instant checkout, retailers are accelerating within the LLM’s app store, in order to foster product...
- Retail
- Retail tech
- News
27 March 2026
Jeremy Dallois, Reachfive: “We are going to launch at Auchan and Kiabi a cross-retailer system that federates a shopper’s identity and retrieves a payment method”
Persistent online sessions, OTP, passkeys… Two years after a merger within Upstream, ReachFive (authentication) and Purse (payment orchestration) are accelerating. Their goal is to improve online...
- Retail
- mind Exclusive
- Retail tech
26 March 2026
How Kiabi, Rouge Gorge and La Grande Récré leverage social login to enhance online conversion
Still absent from an array of e-commerce sites, social logins such as “Sign in with Google” are becoming established levers to optimise authentication. What is their impact on abandoned baskets...
- Retail
- Retail tech
- Analysis
25 March 2026
GDPR: Amazon’s €746 million fine is cancelled for now
Luxembourg’s Administrative Court has overturned the record €746 million GDPR fine against Amazon, citing procedural gaps in the CNPD's original 2021 investigation. While the court confirmed the...
- Retail
- Economy and regulators
- News
23 March 2026
South Korea : Towards a reversal of the burden of proof for customer data breach
Following a major cyberattack in December 2025 at South Korea’s e-commerce leader Coupang (2025 turnover: US$34.5 billion, up by 14%), which exposed the data of 65% of the local population...
- Retail
- Economy and regulators
- News
20 March 2026
France: the text on camera’s surveillance in stores is now expected at the Senate
Following a rejection by the Council of State last June, the National Assembly voted on February 17, 2026 to authorise algorithmic surveillance in retail stores. As the text is due to pass to the...
- Retail
- Economy and regulators
- News
20 March 2026
What you absolutely must read this week
The essential content of the week selected by the editorial team.
How retailers are reinventing the checkout
As pressure on household budgets continues, new payment methods including account-to-account (A2A) instant payments, Wero, Buy Now Pay Later (BNPL), loyalty points and cashback, are gaining...
- Retail
- Special Reports
2 November 2026
Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”
Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...
- Retail
- mind Exclusive
- Retail tech
29 October 2026
Advantail signs with Formality to streamline commercial lease management
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
23 October 2026
US retailers divided over the rise of autonomous shopping agents
In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...
- Retail
- Economy and regulators
- Analysis
21 October 2026
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Advantail signs with Formality to streamline commercial lease management
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
23 October 2026