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Customer service: With AI, Saks reduces calls requiring humans by 20%
On August 8, Saks officially launched Sophie, an AI-powered voice and text assistant designed with the U.S. conversational platform NLX and AWS. Since April, customers can ask the AI agent about...
13 August 2025
Asda and Currys invest in protection against theft and assault in the U.K.
In the U.K., thefts jumped by 25%, and assaults on staff by 50% in 2024. With the associated loss estimated at €4.8 billion per year for the sector, retailers are investing in more security. We...
- Retail
- Retailer and e-commerce
- News
2 April 2025
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Our mind news
After a loss-making but high-growth year in 2025, the stock-pooling start-up for marketplaces signed agreements with 4 Swiss players, mind Retail learned. By taking on one of Europe’s most...
- Retail
- mind Exclusive
- Retail tech
30 January 2026
Having just reached break-even, the French subsidiary of refurbished specialist Save intends to go beyond an historical model of repair to develop sales of accessories and refurbished products...
23 January 2026
After securing a strategic partnership with Spanish grocer Bon Preu, retail tech firm Shoptimus AI—first spotted by Carrefour—is accelerating a rollout. By leveraging AI agents to automate grocery...
- Retail
- mind Exclusive
- Retail tech
11 January 2026
According to our sources, the young start-up Hymalaia is continuing development in retail with 4 new retailers currently in POC and an imminent fundraising. We examine the details.
- Retail
- mind Exclusive
- Retail tech
16 December 2025
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Global retail tech investment rose by 7.4% in 2025
In 2025, venture capital continued to flow into commerce technologies. With 27.5 billion dollars invested in retail tech, the average deal size increased while the number of transactions declined.
- Retail
- Property and investors
- Analysis
23 January 2026
2
Retail tech: major trends for 2026
In 2026, retail can no longer afford to promise. It must deliver. Retail tech has entered the execution stage. The race for showcase innovation is over, giving way to clear priorities: operational...
30 January 2026
3
Facing pressure from China’s JD.com, Kretinsky launches a takeover bid on Fnac-Darty
On January 26, Fnac Darty (unaudited 2025 revenue: €10.3 billion, up by 0.7% on a like-for-like basis) announced the launch of a public takeover bid by Daniel Kretinsky. The Czech billionaire...
- Retail
- Property and investors
- News
28 January 2026
4
Cyberattack: Coupang targeted by investor lawsuit in the U.S.
Under investigation following a cyberattack that exposed data for 33.7 million customers and resignation of C.E.O. Park Dae-Jun on December 10 2025, South Korean e-commerce retailer Coupang (2024...
- Retail
- Economy and regulators
- News
6 January 2026
5
After acquiring Salomon, Anta sets sights on Puma
On January 27, Anta Sports Products (H1 2025 revenue: RMB 38.5 billion, up by 14.3%) reported plans to acquire Puma from Artemis, the investment holding company of the Pinault family, which also...
- Retail
- Property and investors
- News
27 January 2026