The primary objective of the newly created national call centers union is to combat precariousness. The new union claims its independence from the CGTP and UGT federations that traditionally represent this category of workers. The two confederations warned against the risks of multiple unions while acknowledging that it is hard to introduce union representatives because of the high turnover rate in the sector. A 2010 survey found that nearly 50,000 people worked in call centers in Portugal.
National call centers union. The name of this new call centers’ union (Sindicato Nacional dos Trabalhadores de Call Centers) is still temporary but the two founding members want to create an independent structure meeting the actual needs of the sector’s workers.
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