All articles

Arnaud Le Gall, Cofidis : “The rise of split payments will accelerate in stores”
During the Covid-19 lockdowns, consumers have adopted Buy Now Pay Later payments, purchasing shoes and smartphones online in installments, directly with their cards. With sales reaching €6 billion...
3 December 2021
China. Canada Goose under fire for return policy
Three months after being fined €60,000 for false advertising, fashion retailer Canada Goose (winter jackets and coats) has been warned by the leading consumer protection association (C.C.A.)...
3 December 2021
Singapore. Decathlon focuses on stores dedicated to “click & collect”
Since opening in Singapore in 2016, Decathlon launched 14 stores across the island. At a time when many retailers are reducing store numbers under a triple threat from falling visitor numbers...
3 December 2021
The young designer of Parade wants to dethrone Victoria Secret
The news is rich for the highly emblematic Cami Téllez, Founder of Parade, a direct-to-consumer lingerie brand currently valued at US$140 million. In November 2021, she opened her first...
3 December 2021
India & Italy. Antitrust watchdogs focus on Amazon’s practices
In mid-December 2021 in Italy, Amazon was fined €1.13 billion for Abuse of Dominant Position. The competition authority cited discrimination against merchants who had not used Amazon’s...
3 December 2021
Black Friday 2021: the end of hyper growth
For the past two years, fewer U.S. shoppers participated in Black Friday. 2021 showed no exception. Is this a correction from the high base of last year, or a sign of slowing e-commerce growth?
2 December 2021
Self-checkout. How to improve customer experience?
Self-checkout have become a must in restaurants and some specialty retailers. Meanwhile, they don’t create harmony, particularly at supermarkets. How can the associated customer experience be...
1 December 2021
Vinted in the crosshairs of several European regulators
Is the second-hand app Vinted (45 million unique users by the end of May 2021) compliant with the European General Data Protection Regulation (G.D.P.R.) framework?
1 December 2021
Mobivia wants to launch a reconditioned tyre business
Reducing carbon impact by 5% per year, selling reconditioned tires and batteries, developing a rental offer... Bénédicte Barbry, Director of Sustainable Development at Mobivia (Norauto, Midas...
26 November 2021
E-commerce. Auchan Russia wants to weigh in the balance
Russia is a challenging market for Auchan Retail and its new C.E.O. The challenge? To multiply by 4 the e-commerce turnover by 2023, an ambitious objective...
26 November 2021
Alice Chang. With her, virtual make-up has become a reality
She is the embodiment of three major trends in the retail sector: the emergence of Asia, the shift towards retail tech and the rise of women. Recognised four years ago by the American magazine...
26 November 2021
Made.com, Maisons du Monde… How to anticipate new circular legislation ?
French legislation (AGEC law) is changing and furniture retailers must adapt. In 2022, retailers will have to offer free return of used furniture: overview of solutions already on the market.
26 November 2021
Livat Gurgaon, Mall of the Month
Ingka Centres, a subsidiary of Ingka Group (turnover of €37.4 billion as of 31 August 2021, up by 6% year-on-year) is investing €400 million to develop a first Indian shopping...
26 November 2021
For Tod’s, more than a third of business comes from China
In the first 9 months of 2021, China generated 36% of sales for the Tod’s shoe retailer. The country is increasingly chasing the heels of Europe, which represents 45% of sales. In China (the...
26 November 2021
Jennyfer will launch its digital marketplace with Mirakl
In April 2022, French teenage girl retailer Don’t Call Me Jennyfer will launch its Mirakl-operated marketplace. As a reminder, Mirakl is valued at more than US$3.5 billion following a US$555...
26 November 2021
Primark believes expansion can make up for lack of e-commerce
As Shein discount retailer is gaining traction worldwide, the British retailer bets on physical stores to fuel growth. It plans 47 new stores in the U.S. in 5 years. This expansion is also...
26 November 2021
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What readers clicked on the most last month.
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US retailers divided over the rise of autonomous shopping agents
In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...