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…In March, inflation rose by 8.5% year-on-year, a record for the US since the 1981 crisis. Over one month, this increase amounts to 1.2% according to the CPI (Consumer Price Index).

28 April 2022

JD.com: Founder hands over to manager

Article written by Regine Eveno and published on April 29, 2022…Billionaire Richard Liu, the founder of JD.com, often referred to as the “Chinese Amazon”, is handing over to a...

27 April 2022

UK. Asda to handle returns for 100 retail partners

…On 22nd April, 48 Asda stores (2021 turnover of €24 billion, up by 0.6 compared to 2020) became partners with e-retailers to allow customers to return parcels when they...

27 April 2022

Lululemon launches two new loyalty programmes

…Sportswear specialist Lululemon is optimising loyalty and will launch two membership schemes in early autumn. One is free to allow preview access to new collections as well as invitations...

27 April 2022

With LazEarth, Lazada takes another step towards sustainability

Article written by Sophie and published on April 29, 2022…Alibaba subsidiary Lazada (whose international trade turnover amounted to €2.1 billion in Q4 2021, up by 34%) launched...

27 April 2022

China. 1st mall dedicated to luxury in Guiyang

…Guiyang Xingli Group will open a 7th shopping mall in Guiyang, capital of Guizhou province (south-west China) this year. The special feature of this mall, called Lavant Shopping...

27 April 2022

China. Fragile supply chain threatens the world’s leading exporting country

…While in 2021 Asia recorded export growth of 13.8% (compared to annual growth of 0.2% in 2020); the WTO predicts that this growth will reach only 2% in 2022.

27 April 2022

Case study: The numerical assessment of We Play Circular by Decathlon

Decathlon has set up We Play Circular, a monthly subscription allowing customers to use the whole range of a store. Luc Teerlinck, founder of the system, gives an update on the results obtained...

25 April 2022

Deliveroo condemned for concealed work

This is the first criminal trial involving delivery and quick-commerce companies. On 19th April, the Paris Criminal Court sentenced Deliveroo (turnover of €8.1 billion in 2021) to a...

22 April 2022

USA: E-commerce returns breaks records

…In the USA, retail product returns reached US$761 billion in 2021 according to the NRF and Appriss Retail. The rate of returns was 16.6% of total retail sales in 2021, up from 10.6% in...

22 April 2022

Russian nationals banned from Chanel products…except in China

…While Chanel bans Russian customers from buying luxury goods, Chinese stores are exempt. Sanctions against Russia, voted in March by the European Union, prohibit European brands from...

21 April 2022

Loyalty: Camaieu’s ‘walletised’ customers spend more

Camaieu unveils results of the merger of a loyalty card into the customers digital wallet. Results show that customers who have "walletised" a loyalty card buy more items than other customers...

21 April 2022

China. Can a zero-Covid strategy turn into zero growth?

After Shanghai and 25 million people locked down from the end of March 2022, 45 other Chinese cities are currently under partial or total confinement. This represents 373 million people. This is...

21 April 2022

Ikea deploys augmented reality in Brooklyn

Ikea Group launched Space Unfolded, an immersive space in Brooklyn on February 27th. Customers design their own interior using augmented reality. This service is located within the Ikea store in...

21 April 2022

Walgreens & Algolia : for an IA-based customer experience

In the U.S.A., the drugstore retailer Walgreens (turnover of US$ 67.7 billion in the six months to February up by 5.4% year-on-year) has joined forces with the search engine specialist Algolia.

15 April 2022

Online sales down 6.5% for Tesco

Tesco, the U.K.’s leading supermarket chain, published results for the year ended 26th February 2022. Global turnover was €66.3 billion (excluding fuel), up 2.5% compared to 2020.

15 April 2022

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Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”

Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...

29 October 2026

Advantail signs with Formality to streamline commercial lease management

Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...

23 October 2026

How Mobilier de France reduced the share of cheque payments from 80% to 50%

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15 October 2026

How Maison A.Constant built a unified customer database with n8n

Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...

7 October 2026

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AI agents: the KPIs that led L’Oréal to scale up across its warehouses

After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several...

20 October 2026

How Mobilier de France reduced the share of cheque payments from 80% to 50%

With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...

15 October 2026

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Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...

29 October 2026

Danone turns to AI to personalise marketing campaigns and test advertising in ChatGPT

AI is being rolled out across some marketing activities, while others remain in a testing phase. If campaign automation and personalisation are among the most advanced applications, visibility in...

16 October 2026