Sophie Baqué

Chief Editor of mind Retail

Latest articles by Sophie Baqué

Eric Dangreaux, Paysurf: “Facilitate and secure payment on digital marketplaces”

Behind the success of digital marketplaces lies a precise mechanism adroit at receiving, dividing and transferring funds authorised by customers. This payment element is deployed by integrated...

1 April 2022

Shopee to close Indian operations

Amid a backdrop of global uncertainties, the Singaporean Sea Group (turnover of US$10 billion in 2021, with 51% from e-commerce and 43% from gaming) closed Shopee India, its e-commerce...

29 March 2022

Walmart targets US$100 billion in online sales by 2022

Walmart, the world's leading retailer, published annual financial results and notes that 2020 and 2021 have been a complex year. Their results show a sustained turnover growth and large expansion...

23 February 2022

Change management and franchising. Fitness Park relies on Yoobic

Fitness Park (turnover of €200 million in 2019, 250 sports clubs in France, Spain and Portugal) plans to open 50 new stores this year, including 15 in Spain.

22 February 2022

Lise Charmel : “Any cyber risk is even greater today because there is no longer full insurance cover”

Lingerie retailer Lise Charmel, highly active in Russia and Eastern Europe, reported a massive cyberattack two years ago. For the company, whose annual turnover reached €60 million in 2018 as the...

18 February 2022

Watsons opens website and a first store in Qatar

Hong Kong-based cosmetics retailer Watsons is making inroads in Qatar with a website and a first store located in Doha Festival City. With a 300 sqm sales area, it offers 200 brands of beauty...

7 February 2022

George Yates, Back Market : “In 16 markets, our main challenge is to ensure that supply keeps pace with demand”

Only six months after previous fundraising, the second-hand marketplace Back Market (specialising in electrical products), raised €450 million and reached a valuation of €5.1 billion. George...

31 January 2022

Wang Ning, Chinese toy specialist, lands in London with Pop Mart

Aged 35, Mr. Wang Ning made his fortune with an improbable bet: selling toys (figurines and dolls) in surprise bags. In 2020, his company Pop Mart recorded a turnover of US$382 million, up by 49%...

27 January 2022

Good Food Holdings. “We are in the early stages of selecting dark stores”

In the U.S.A., supermarket chain Good Food Holdings operates 51 stores. According to C.E.O. Neil Stern, inflation, staff shortage and higher wages encourage retailers to automate operations.

26 January 2022

Patrick Raffort, FG2A : “There is a true complementarity between insurance and retail”

Patrick Raffort, President of the FG2A* is also Head of Insurance at Orange. He explains how insurance products have become a new frontier for many retail companies.

13 January 2022

Leroy Merlin Romania. “We will open a marketplace in 2023”

Over 10 years, Leroy Merlin Romania moved from a low-price retail concept to an omnichannel company in which e-commerce plays a major role, both in terms of activity and profitability. What are...

23 December 2021

Walgreens plans to sell Boots

In order to focus on its new healthcare provider business and the North American market, Walgreens Boots Alliance (sales of US$132.5 billion in the year to August 2021, +7.5%) is considering...

21 December 2021

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How retailers are reinventing the checkout

As pressure on household budgets continues, new payment methods including account-to-account (A2A) instant payments, Wero, Buy Now Pay Later (BNPL), loyalty points and cashback, are gaining...

2 November 2026

Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”

Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...

29 October 2026

Advantail signs with Formality to streamline commercial lease management

Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...

23 October 2026

US retailers divided over the rise of autonomous shopping agents

In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...

21 October 2026

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AI agents: the KPIs that led L’Oréal to scale up across its warehouses

After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several...

20 October 2026

Danone turns to AI to personalise marketing campaigns and test advertising in ChatGPT

AI is being rolled out across some marketing activities, while others remain in a testing phase. If campaign automation and personalisation are among the most advanced applications, visibility in...

16 October 2026

How Mobilier de France reduced the share of cheque payments from 80% to 50%

With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...

15 October 2026

Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”

Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...

29 October 2026