Sophie Baqué

Chief Editor of mind Retail
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Most read articles by Sophie Baqué
Eric Meulien, Al Futtaim: “The next step in our roadmap is to replace the in-store POS system”
Operating in 18 countries and managing brands such as Ikea, Zara and Marks & Spencer, Emirati group Al-Futtaim (2025 revenue: US$9.7 billion, up by 6%) has a unique vantage point from which to...
Marketplaces: How Orange and Virgin Australia reinvent their value creation models
Looking to turn their audience into a commercial platform without having to carry the risk of holding stock, new verticals are entering the marketplace space, with new models designed to enhance...
8 October 2026
AI agents: the KPIs that led L’Oréal to scale up across its warehouses
After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several...
20 October 2026
Danone turns to AI to personalise marketing campaigns and test advertising in ChatGPT
AI is being rolled out across some marketing activities, while others remain in a testing phase. If campaign automation and personalisation are among the most advanced applications, visibility in...
16 October 2026
Latest articles by Sophie Baqué
Arnaud Le Gall, Cofidis : “The rise of split payments will accelerate in stores”
During the Covid-19 lockdowns, consumers have adopted Buy Now Pay Later payments, purchasing shoes and smartphones online in installments, directly with their cards. With sales reaching €6 billion...
3 December 2021
E-commerce. Auchan Russia wants to weigh in the balance
Russia is a challenging market for Auchan Retail and its new C.E.O. The challenge? To multiply by 4 the e-commerce turnover by 2023, an ambitious objective...
26 November 2021
U.S. investor supports Ahold Delhaize’s IPO plans
Will all offline retailers decide to list e-commerce subsidiaries on the stock exchange? How high will valuations be? With the expected IPO of Bol.com in the Netherlands, these companies have a...
19 November 2021
Migros wants “click & collect” in autonomous mode
After investing in the delivery start-up Smood (delivery in less than an hour), the Swiss cooperative Migros (turnover of about €25 billion last year) is rolling out click & collect...
UK : Selfridges department stores soon under Qatari flag?
Prolonged closure, falling tourist numbers...After suffering the pangs of lockdowns, Selfridges department stores are looking for a new investor to make a real digital shift and secure the future.
22 October 2021
Sephora and The Body Shop speed up deliveries
In the U.S. and Canada, The Body Shop (a subsidiary of Brazilian cosmetics giant Natura Group) partnered with on-demand delivery platform Instacart.
22 October 2021
Supply chain. Retailers wait for a return to normal business
What impact will the current supply chain disruption have on store out-of-stock and sales as the Christmas season approaches?
22 October 2021
Grégoire Borgoltz, Picnic : “We impose a delivery routine, and it works”
Active in the Netherlands, Germany and France, the online retailer Picnic has just raised €600 million from the fund created by Bill and Melinda Gates. Thanks to a high ticket, mutualized routes...
15 October 2021
Who is Fidji Simo, the new CEO of Instacart?
Less than two months after taking up her post, Fidji Simo, the new CEO of Instacart, is launching herself into the sale of online advertising.
11 October 2021
Benetton. “We consider partnering with Deliveroo or Uber for last mile delivery”
Ahead of Deliver conference in Amsterdam, Mind Retail discussed with Valentino Soldan, Head of Logistics at Benetton fashion retailer. He explains his main supply-chain priorities in order to...
1 October 2021
Julien Tessonneau, Central Food Retail : “E-commerce became profitable in 2021”
With a turnover of €2.1 billion in 2020, Central Food Retail under Central Retail is the largest supermarket chain in Thailand (more than 1,000 stores). From delivery in less than 25 minutes...
24 September 2021
Beauty retailer Natura is moving ahead in China
Roberto Marques, President of the Brazilian cosmetics group Natura (owner of Avon, The Body Shop, Natura and Aesop) is in the process of registering The Body Shop and Aesop brands in China. 
20 May 2021
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What you absolutely must read this week
The essential content of the week selected by the editorial team.
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How retailers are reinventing the checkout
As pressure on household budgets continues, new payment methods including account-to-account (A2A) instant payments, Wero, Buy Now Pay Later (BNPL), loyalty points and cashback, are gaining...
2 November 2026
Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”
Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...
29 October 2026
Advantail signs with Formality to streamline commercial lease management
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
US retailers divided over the rise of autonomous shopping agents
In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Eric Meulien, Al Futtaim: “The next step in our roadmap is to replace the in-store POS system”
Operating in 18 countries and managing brands such as Ikea, Zara and Marks & Spencer, Emirati group Al-Futtaim (2025 revenue: US$9.7 billion, up by 6%) has a unique vantage point from which to...
2
Marketplaces: How Orange and Virgin Australia reinvent their value creation models
Looking to turn their audience into a commercial platform without having to carry the risk of holding stock, new verticals are entering the marketplace space, with new models designed to enhance...
8 October 2026
3
Cashback: Younited secures an exclusive contract with Bouygues Telecom
Following Orange and the launch of a marketplace, Bouygues Telecom is strengthening a customer loyalty strategy by focusing on purchasing power with a new cashback offer. For French fintech...
16 October 2026
4
How Maison A.Constant built a unified customer database with n8n
Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...