e-commerce

Google (Alphabet Inc., revenue of US$165.3 billion in H1 to June 2024, net margin at 28.6% of sales) has announced a roadmap for India, including voice processing of its AI-powered assistant...

10 October 2024

Retail media: Criteo signs Selfridges and Belk department stores

After losing ManoMano and Boulanger in recent months, retail media specialist Criteo announced on October 8 a new partnership with U.S. department stores’ Belk (2023 sales of US$3.1 billion...

8 October 2024

Omnichannel, video, photo: online and in-store, customer reviews are re-inventing themselves

As e-commerce returns to growth, online retailers need to optimise customer reviews to stay ahead of the game. We look at the strategies of Amazon, Shein, Temu, Fnac Darty, Decathlon, Picard...

8 October 2024

Richemont takes control of 33% of Mytheresa in exchange for sale of YNAP

On October 7, 2024, Richemont (sales of €20.62 billion in 2023, up 3.3%) announced the sale of Yoox-Net-A-Porter (YNAP ) to German marketplace Mytheresa (sales of €840 million in the...

7 October 2024

Puma uses Google AI to personalise online product sheets by country

German brand Puma (sales of €4.2 billion in the half-year to June 2024, down 2.1% at constant exchange rates) announced on September 24 the use of Google Cloud’s GenAI on its websites...

1 October 2024

[mind Retail Exclusive] How Custplace’s AI automates the collection of customer reviews for Darty, Optical Centre and KparK

On October 1, 2024, Custplace, the SaaS platform managing customer and employee reviews, announced the beta test launch of “Inbox IA”. This solution enables customer reviews to be...

1 October 2024

Faced with Shein’s growth, the U.S. and the E.U. attack exemptions from customs duties

As the Biden administration has been threatening TikTok in America, the ultra-fast fashion giant Shein (GMV of US$45 billion in 2023, net margin of US$2 billion) could be subject to additional...

26 September 2024

YouTube partners with e-tailer Shopee in 3 South Asian countries

Faced with a dynamic growth of TikTok in South East Asia, YouTube Shopping (a subsidiary of Alphabet Inc.) and Shopee (a subsidiary of Sea Group, with 2023 sales of US$13.1 billion, including 69%...

23 September 2024

Back Market takes a step into physical retail with Bouygues Telecom

In the U.S.A. and France, Back Market is moving up the value chain and joining forces with Verizon and Bouygues. The marketplace is also due to sell via 15 stores.

20 September 2024

[mind Retail Exclusive] Veesual signs up Lululemon and Adore Me

According to our information, start-up Veesual added Lululemon and Adore Me to its portfolio. These companies will be testing the AI-powered virtual fitting solution.

19 September 2024

Havas Commerce: 28% of retailers want to increase investment in AI

According to Havas Commerce, while only 46% of retailers are using artificial intelligence, 28% plan to make this an investment priority by 2025. After starting with uses in marketing like...

18 September 2024

Pierre Chassigneux, b.connect: ‘Around 20% of e-commerce baskets are abandoned due to authentication issues’

Recruiting major e-retailers in France, defining the right business model, opening up to other banking partners... The b.connect authentication solution, supported by 5 French banks, is due to be...

18 September 2024

Joué Club tests CSR schemes, but keeps sights on e-commerce for Christmas

After receiving agreement from French competition authority to take over the La Grande Récré stores, the JouéClub retailer presented a roadmap for the Christmas period on September 11. E-commerce...

13 September 2024

Fnac Darty launches takeoverbid for Unieuro to create a European leader

Following the approval given by the Italian financial markets authority on August 23, Italian home-electrical retailer Unieuro (2023 sales of €2.63 billion) has until October 25 to accept...

13 September 2024

[mind Retail Exclusive] Darty signs up with Custplace for long-term customer reviews

Three and a half months after launching "long-term reviews" in partnership with Custplace, Fnac Darty is taking stock. The initiative enabled Darty home electrical retailer to collect an average...

12 September 2024

Xavier Niel joins the board of directors of ByteDance, parent company of TikTok

TikTok has until the end of January 2025 to meet an ultimatum set by the USA. Meanwhile, Frenchman Xavier Niel joined the Board of Directors of ByteDance, TikTok's parent company.

5 September 2024

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Shoptimus AI scales up in grocery smart shopping lists and prepares for a new funding round

After securing a strategic partnership with Spanish grocer Bon Preu, retail tech firm Shoptimus AI—first spotted by Carrefour—is accelerating a rollout. By leveraging AI agents to automate grocery...

11 January 2026

Agentic AI: Hymalaia attracts retailers and announces imminent fundraising

According to our sources, the young start-up Hymalaia is continuing development in retail with 4 new retailers currently in POC and an imminent fundraising. We examine the details.

16 December 2025

Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

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Shoptimus AI scales up in grocery smart shopping lists and prepares for a new funding round

11 January 2026

With Walmart, Ulta Beauty, Zalando and Carrefour, Google launches an agentic commerce protocol

Following the launch of payments in Copilot, Google is preparing to join OpenAI and Microsoft, but with a more integrated version focused on its own payment method, Google Pay. These moves...

13 January 2026

Black Friday: Amazon’s AI assistant Rufus featured in 38% of sessions in the US

While peak season sales, revealed at the NRF Big Show, rose by 4.1% in the US from November 1 to December 31, 2025, Rufus, Amazon’s conversational chatbot, confirmed its traction. During the...

15 January 2026

2026 Trends – How far should retailers open the door to AI Search engines ?

(Trends 1/6) With data visibility, recommendations, transactions on ChatGPT, Gemini and Perplexity, LLMs are establishing themselves as new entry points for e-commerce. As search, comparison and...

8 January 2026

Saks Global negotiating new loan to overcome post-Neiman Marcus fallout

On reprieve until the end of January 2026 after missing a US$100 million bond payment on December 30, the U.S. department store retailer Saks Global (2024 revenue: US$7.3 billion dollars, down by...

8 January 2026

Circana: French e-commerce ended 2025 with strong growth, hypermarkets continue to decline

After four years of decline, volumes of fast-moving consumer goods (FMCG) rose again in 2025 in France and Europe, although they did not compensate for four years of losses. The rebound was...

15 January 2026